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Customer Complaint Quiz 1

Authored by Theophilus Imbufe

Business

9th - 12th Grade

Used 3+ times

Customer Complaint Quiz 1
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25 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A complaint is any expression of

 

 

 

 

gratitude.

dissatisfaction.

anger.

sadness.

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is a common way for customers to express their complaints:

 

 

 

Verbally

Patiently

Directly to the CEO

  Silently

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Mark is unhappy with the way his new shirt wrinkles, and he shows it to the salesperson. Mark’s complaint is an example of a

 

 

 

 

true complaint.

hidden complaint.

difficult customer.

false accusation.

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following skills can an employee use to uncover the hidden reason for a customer’s complaint:

 

 

 

Accounting

Marketing

Questioning

  Selling

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Customer complaints can affect a salesperson by

 

 

 

 

disappointing her/his friends and family.

causing her/him to lose commission.

helping her/him to earn a raise.

making her/his day better.

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is a potential cost of customer complaints:

 

 

 

 

Loss of employees

Loss of tax breaks

Loss of merchandise

Loss of sales

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Negative “word of mouth” advertising due to unresolved customer complaints can cost a business its

 

 

facilities.

  employees.

reputation.

  licenses.

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