MDIS STH IT and AI Session 2

What is the primary advantage of using chatbots in the hotel industry?

• They can perform housekeeping tasks

• They can provide virtual reality tours

• They can converse in multiple languages and deliver prompt responses to customer inquiries

• They can eliminate the need for human involvement in the check-in process

What is the benefit of using virtual reality in the hotel industry?

• They can reduce housekeeping costs

• They can provide virtual reality tours

• They can eliminate the need for chatbots

• They can increase transaction speed and contribute to customer safety

What is the purpose of mobile check-in in the hotel industry?

• To increase wait times for customers

• To reduce the need for human involvement in the check-in process

• To perform housekeeping tasks

• To provide virtual reality tours

Why is it important for hotels to invest in cybersecurity practices?

• To reduce the number of hotel workers

• To increase revenue management

• To prevent data loss and cybersecurity threats

• To eliminate the need for automated service

What is the ultimate goal of "smart" technology in the hotel industry?

• To eliminate the need for hotel workers

• To provide customers with a completely customized experience

• To reduce wait times for customers

• To decrease hotel revenue

What is the benefit of using facial recognition technology in the hotel industry?

• To reduce hotel costs

• To provide targeted feedback questionnaires

• To increase wait times for customers

• To increase security and privacy

What is room inventory?

• The number of available rooms for each date.

• The number of rooms sold for each date.

• The number of rooms being cleaned at any given time.

• The number of rooms with specific amenities available.

What technology can hotels use to provide an immersive preview of their facilities?

• Virtual reality eyewear.

• Online travel agencies.

• Revenue management systems.

• Global distribution networks.

What is the first step in the pre-arrival phase of the guest cycle?

• Checking in at the front desk.

• Advertising the hotel to potential guests.

• Establishing room availability and pricing.

• Collecting guest information for loyalty programs.

What is revenue management?

• The process of cleaning and preparing hotel rooms for new guests.

• The process of forecasting demand and setting room rates to optimize hotel income.

• The process of advertising the hotel to potential guests.

• The process of checking guests in and out of the hotel.