A user wants to print a large job on both the front and back sides of the paper. Which of the following settings should the technician advise the user to change in the printer settings?

• Collate

• Orientation

• Duplex

• Transparency

A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites.

Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)

• Documents findings, actions, and outcomes.

• Reboot the device to verify the fix.

• Reconnect the device to the network.

• Verify the settings in IPConfig.

• Run a virus scan.

A user is no longer able to browse the Internet after returning from vacation. The user is able to log in and navigate to the local intranet, but not to any outside sites. A technician pings a well-known website by name but gets no reply. The technician then pings its IP address and gets a reply.

Which of the following commands will MOST likely resolve the issue?

• ipconfig /all

• ipconfig /flushdns

• ipconfig /release

• ipconfig /setclassid

A technician is determining the specifications for a desktop computer that will be used at trade shows all over the world. The computer will have the maximum amount of RAM. The CPU, GPU, and storage will be typical of a business workstation.

Which of the following system parameters is the MOST important for the technician to consider when choosing a power supply?

• input voltage

• Efficiency rating

• 12V rail amperage

• Number of SATA connectors

Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software.

Which of the following should the technician do to resolve the issue?

• Remove the static IP configuration from the desktop.

• Set the laptop configuration to DHCP to prevent conflicts.

• Replace the network card in the laptop, as it may be defective.

• Bridge the LAN connection between the laptop and the desktop.

A technician has noticed that when at company headquarters the laptop connection to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct.

Which of the following configurations could cause the decreased performance?

• The connection if throttled.

• There is a low RFID signal.

• SSID is not found.

• It is out of range.

An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chat activity while keeping in contact with the home office.

Which of the following would be the BEST recommendation?

• Smart watch

• Fitness monitor

• Global positioning sensor

• Portable hotspot

A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.

Which of the following is the BEST way to proceed?

• Document and label the cable and screw locations.

• Replace the screen with a non-OEM.

• Update the firmware on the device before repairing it.

• Wait for the vendor to provide more information.

Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile device will have enough power for these events. She is concerned about wall outlet availability at the conferences and needs to continuously use her device for important updates.

Which of the following should a technician recommend to BEST accommodate Ann’s needs?

• Wireless charging pad

• Built-in battery case

• Extra charging cords

• Airplane mode

Which of the following charging and data ports has a non-directional connector?

• Micro-USB

• Mini-USB

• USB-A

• USB-C