Consumer Rights and Responsibilities

Agency that is responsible for protecting consumers from unfair or deceptive business practices.

• Federal Trade Commission

• Better Business Bureau (BBB)

• Consumer Product Safety Commission

Agency that protects consumers from dangerous products.

• Environmental Protection Agency

• Federal Trade Commission

• Consumer Product Safety Commission (CPSC)

Agency that enforces laws that protect the environment.

• Environmental Protection Agency (EPA)

• Cease and Desist Order

• Better Business Bureau

A company's promise that the product will meet specific standards over a given time period.

• Small claims court

• Warranty

• Competition

To seek and receive a remedy to a problem

• Small claims court

• Bait and switch

• Redress

A nonprofit agency sponsored by local businesses that helps to resolve disputes between consumers and sellers.

• Federal Trade Commission (FTC)

• Walmart

• Better Business Bureau (BBB)

In 1962, which president established consumer rights laws?

• President George Bush

• President Donald Trump

• President John F. Kennedy

All consumers have rights when buying new goods/services from a business.

• True

• False

___________________ are the individuals who purchase goods or services for personal use.

• Buyers

• Consumers

• Constituents

• Clients

Which right allows the consumers to be protected against the sale of hazardous goods?

• Right to choose

• Right to protection

• Right to safety

• Right to redress