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Non Live Training - Spam No Context

Authored by CS Xendit

Professional Development

1st Grade

Used 1+ times

Non Live Training - Spam No Context
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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When to use “Spam - no context” related ticket fields?

Merchant explains a case/inquiry with clear information
User provide no/very less context
End user asking transaction to be checked and provided clear transaction proofs
Potential Merchant asking use cases of their business

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When to not use “Spam - no context” related ticket fields?

Merchant only provide screenshot without any information of the issue
User provide no/very less context
End user asking transaction to be checked and provided clear transaction proofs
Potential Merchant did not explain thoroughly what issues they faced/what information they need

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What you need to do to flag the correct ticket fields?

Put ticket field as “Spam - No Context” where there are clear context on the inquiries
Does not change the ticket fields from “Spam - No Context” accordingly when the context/information of the inquiry has already been clear
Recheck the ticket fields again, to make sure it has been correctly filled based on the context of the conversation before closing the ticket
Not rechecking the ticket fields before clicking the Solved status button to make sure

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Based on this conversation, can this be considered as spam - no context?

It’s a “Spam - No Context” inquiries

It’s NOT a “Spam - No Context” inquiries

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Based on this conversation, can this be considered as spam - no context?

It’s a “Spam - No Context” inquiries

It’s NOT a “Spam - No Context” inquiries

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