LO4 Project Conflict & Negotiations

Q1) The Conflict Resolution Model was devised by Thomas Kinnerton?

• True

• False

Answer explanation

The correct answer is Thomas Kilmann

Q2) The five modes of the Thomas Kilmann conflict resolution model are...

• a) Accommodate Accomplish

  Compromise

  Compete Collaborate

• b) Accommodate Accomplish

  Control Collaborate Compete

• c) Accommodate Avoid

  Compete

  Collaborate Compromise

• a) Accommodate Avoid

  Compete

  Control

  Collaborate

Q3) Obvious warning signs of negative conflict are open hostility, lack of cooperation or direct challenge?

• True

• False

Q4) A project manager can facilitate healthy conflict as it can act as an agent for change?

• True

• False

Q5) Conflict may arise due to how many of the following... Priorities, Procedures, Technical options, Manpower resources, Costs and budgets, Schedules, Personalities?

• a) 5

• b) 6

• c) 4

• d) 7

Q6) The following are all types of Conflict that might arise in which phase of the project Lifecycle... The team have just formed, project priorities and administration procedures may be debated

Q7) The following are all types of Conflict that might arise in which phase of the project Lifecycle... conflict over schedules, technical options, performance testing and retesting or trade offs?

Q8) The following are all types of Conflict that might arise in which phase of the project Lifecycle... conflict over acceptance/delivered and any work outstanding and contractual matters to resolve

Q9) Conflict may arise due to how many of the following roles... Sponsor, Customer, Team members, Other project managers, Functional managers, Technical experts, Suppliers, Sub-contractors

• a) 6

• b) 7

• c) 8

• d) 5

Q10) The following are all types of discreet or hidden positive conflict that can be shown in passive resistance, opting out, rumour mongering or negative remarks?

• a) True

• b) False