Quality Assurance Plenary

A company makes cars. Checks are not made on quality  during the production process. Once a car is made, quality  inspectors test the car to see whether it meets minimum  standards. If there is a fault, it is fixed at the end of the  production process. This system of ensuring quality is called:

• A. quality assurance  

• B. quality checking

• C. quality control

• D. quality inspection

The car manufacturing company changes to a different  system of ensuring quality. Every worker is responsible for  making sure that the work they do meets quality standards.  So quality standards are met at every stage of the production  process. This system of ensuring quality is called:

• A. Quality assurance

•  B. Quality checking  

• C. Quality control

• D. Quality inspection

Gaining a quality standard such as ISO 9001 is most  likely to help a business because it:

• A. means the quality of its products is better than all its competitors

• B. increases the prices paid to the suppliers of the business

• C. helps the business gain new customers

• D. reduces the need for quality assurance

Achieving a minimum standard for a  product, service or production  process which meets customer  needs

• Quality Control

• Quality assurance

• Quality standards

Ensuring quality is delivered & maintained at each stage of the production process. This creates a 'culture of quality'

• A. Quality Control

• B. Quality Assurance

• Quality Standards