Policyholder Reimbursement Refresher Training Quiz

Which state is not a licensed state?

• Wyoming

• Florida

• Wisconsin

• Kentucky

You should always check EDARS first before issuing a hired service reimbursement for Auto?

• True

• False

A stop payment is preferred over a check pull?

• True

• False

The hired service (Auto) reimbursement amount is?

• $50

• $75

• $100

• Both $50 and $100

It is okay to reimburse the policyholder in full if they are located on a restricted roadway.

• True

• False

If you receive a phone call from a policyholder regarding reimbursement and it was sent to the adjuster, you should?

• Advise adjuster the ph called in regards to reimbursement.

• Tell policyholder that reimbursement was received and to allow time for processing.

• Process/handle reimbursement and advise ph of information.

• Advise ph that they would receive an email once reimbursement is processed.

Which state allows a customer to be winched from anywhere regardless of the 30ft rule?

• Vermont

• North Carolina

• Alaska

• Virginia

What is the commercial service limit?

• $100/$200

• $350/$500

• $50/$100

• $50/$75

A borrowed vehicle is covered in all states except?

• North Carolina

• Texas

• California

• New Mexico

You should send all Canada reimbursements to a licensed adjuster.

• True

• False