Buyer que

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10 Qs

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Buyer que

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Assessment

Quiz

Specialty

Professional Development

Medium

Created by

Laila Latif

Used 3+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Can I mix my payment method in one checkout? 

Yes, you can mix payment

No, One payment method per checkout.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

I paid using online banking and was charged but my order is still under status “To Pay”. 

User has to contact with seller

ask user to contact with bank

Ask user to provide the proof of transaction ID & screenshot of order ID

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Shopeepay has been banned/locked. What is the evidence required to solve this issue?

Screenshot of the error message showing Shopeepay disabled/ frozen

Email registered with shopee

Picture of utility bill ( with address same as per register on Shopee )

ShopeePay activation name & ShopeePay activation IC number

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Inform the user that KYC will take up to ?

7-14 working days

1-3 Working Days

24 Hours

3-5 days

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the issue is related to shopeepay KYC which relevant team do we need to escalate the case.

MY - Payment

MY - Shopeepay

MY - ShopeePay KYC

MY - Logistic

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What is considered transferable & non-transferable balance?

top ups made from funds other than a credit card is transferable

Top ups made from credit cards are transferable

op ups made from funds other than a credit card is non- transferable

Top ups made from credit cards are non-transferable

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

why user is unable to make payment using shopeepay during checkout?

reached transaction limit

shopeepay is basic account

shopeepay has been banned/locked

top ups using credit card

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