English for Tourism Unit 4 pages 30-31

Tour operators are :

• The professionals who bring many elements like:transport,transfers,F&B… together to create a holiday

• A domestic travel company

• travel agents

• holidaymakers

When a tourist wants very high quality service, reports on every imperfections, expects only the best, they are _________.

• demanding

• personalised

• ecological

• tailor-made

When a holiday is especially organised to meet the expectation of an individual customer, it is _________.

• demanding

• single

• ecological

• tailor-made

An _______ can provide more personalised holidays.

• independent operator

• major international operator

• big hotel chain

When a company buys another company, it is a _____.

• takeover

• merger

• e-commerce

• damage

When a company buys another company, it is a _____.

• takeover

• merger

• e-commerce

• damage

Profit is ______.

• the money you earn

• the money you lose

• the money you invest

• the money you don't care about

The arrival of e-commerce in tourism industry has provided __________.

• opportunities for expansion

• no impact on tourism

• harmful effects overnight

• customer's point of view

Disadvantage means ________

• a bad side of something

• a good side of something

• many sides of something

• the other side of something

Who are those people?

• holidaymakers

• athletes

• lawyers

• bankers