Communicating in Business English Midterm Review

Which of the following Reasons for Correspondence is incorrect? (a)  

• Closing remarks
• Asking for help
• Starting expressions
• Apologizing
• Making a request

Match the following vocabulary that have the same meaning

• On time

• Promptly

• Let in

• Create

• Safe

• Secure

• Start

• Launch

• Make

• Admit

Choose the correct option when Proceeding with a Call

• State any information that will be shared via messenger after the call is finished.

• Send important information that will help the other person prepare.

• Discuss any points that are unclear.

• Identify yourself appropriately and clearly.

Reorder the following:

Opening a Call

Checklist

• Beginning the call

• Sending messages before the call

• Referring to information shared before the call

• Proceeding with the call

Match the following vocabulary with the definition

• The art of effective or persuasive speaking or writing.

• Rhetoric

• A list of goods sent or services provided, with a statement of the sum due for these.

• Invoice

• The state or quality of being intricate or complicated.

• Carbon Copy (cc)

• Refers to sending a copy of an email message to one or more recipients.

• Jargon

• Special words or expressions are used by a profession and are difficult for others to understand.

• Complexity

Match the following process with the useful phrase, when Leaving and Receiving Messages

• Please inform him/her that I called and ask him/ her to reply.

• Name and addresses

• My name is Sharon. That's S-H-A-R-O-N.

• Thanking

• Could I have your name again, please?

• Reassuring action

• I'll make sure he/ she gets your message.

• Checking spelling

• I appreciate you delivering the message on my behalf.

• The message

Plan before you ​ (a)   > ​ (b)   the reader > Structure the ​ (c)   > Select the ​ (d)   information > Draft, ​ (e)   , and amend > Send

• write
• consider
• information
• right
• evaluate
• call
• present
• read
• wrong
• list

In your own words,

what are four basic Dos and Don'ts when making a video call?

We ​ (a)   the problem you had. The ​ (b)   issue has been fixed. We would like to offer you a full ​ (c)   ​. We apologize you had this inconvenient ​ (d)   . If there are any more issues or questions, please feel free to ​ (e)   directly.

• regret
• manufacturing
• refund
• experience
• inquire
• guilty
• produce
• repay
• ask
• undergo

Which word does NOT belong in this group? (a)  

• Greet
• Speak
• Acknowledge
• Welcome