Dispositions
Authored by laura Zuniga
Special Education
Professional Development
Used 12+ times
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You received a Datalot. Cx hung up the call when you were taking the info in Zoho. The call took 1:05
U: Hung up
FRT: Drop while transfer
FRT: Hang up
U: Not interested
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The call is a Broadbase. You asked the cx if he was willing to pay but he did not answer your question, so, you decided hang up the call at 0:58sec
U: Not interested
FRT: Call Recycle
U: Hung up
U: No SEP/ No Pay
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the correct disposition if you receive a Fuego but cx said at 1:15 that he already has health insurance?
FRT: Next Year
U: Not looking for health insurance
FRT: Call Recycle
U: Insured/No change
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If you received a AWL but the cx was looking for dental/vision plan and you forgot to hung up the call at time and cx hung up the call when you were taking the info.
FRT: Appointment
U: Dental/Vision only
FRT: Hang up
U: Hung up
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cx is looking for a free insurance. Has SSN and lives in CA.
You explained that she must pay for the insurance, but she said is not interested in paying. The call was a Fuego and took 0:45
U: Not interested
U: No SSN/No pay
U: Hung up
U: No SEP/No Pay
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You received a AWL. Cx was looking for Health insurance. You made the qualification but the cx was wrong when he said his age. When you were taking the info at 1:50sec you realized that cx is 65 years old.
FRT: Medicare
FRT: Call Recycle
U:Medicare
FRT: Next year
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You received a Fuego but the cx was not interested. She said she already has health insurance by her job and feels satisfied with the plan. You tried to convince but she was not interested. The call was under 1 min
U: Next year
U: Not interested
U: Not looking for health insurance
U: Insured/No Change
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