Dispositions

You received a Datalot. Cx hung up the call when you were taking the info in Zoho. The call took 1:05

• U: Hung up

• FRT: Drop while transfer

• FRT: Hang up

• U: Not interested

The call is a Broadbase. You asked the cx if he was willing to pay but he did not answer your question, so, you decided hang up the call at 0:58sec

• U: Not interested

• FRT: Call Recycle

• U: Hung up

• U: No SEP/ No Pay

What is the correct disposition if you receive a Fuego but cx said at 1:15 that he already has health insurance?

• FRT: Next Year

• U: Not looking for health insurance

• FRT: Call Recycle

• U: Insured/No change

If you received a AWL but the cx was looking for dental/vision plan and you forgot to hung up the call at time and cx hung up the call when you were taking the info.

• FRT: Appointment

• U: Dental/Vision only

• FRT: Hang up

• U: Hung up

Cx is looking for a free insurance. Has SSN and lives in CA.

You explained that she must pay for the insurance, but she said is not interested in paying. The call was a Fuego and took 0:45

• U: Not interested

• U: No SSN/No pay

• U: Hung up

• U: No SEP/No Pay

You received a AWL. Cx was looking for Health insurance. You made the qualification but the cx was wrong when he said his age. When you were taking the info at 1:50sec you realized that cx is 65 years old.

• FRT: Medicare

• FRT: Call Recycle

• U:Medicare

• FRT: Next year

You received a Fuego but the cx was not interested. She said she already has health insurance by her job and feels satisfied with the plan. You tried to convince but she was not interested. The call was under 1 min

• U: Next year

• U: Not interested

• U: Not looking for health insurance

• U: Insured/No Change

You received a Broadbase. You made your qualification correctly but when you were taking the info at 1:15sec the cx remembered that she needs a surgery for a small hernia but she has no ssn. You explained her you cannot assist her and you hung up the call.

• U: No SEP/No Pay

• FRT: Call Recycle

• FRT: Pre-x

• U: Hung up

Cx said she was looking for her little baby. You explained she has to be in the plan and she accept but she is already insured by her job and cannot cancel.

• U-Not interested

• U-Medicaid

• U-Insured/No change

• U-No SEP/No Pay

I just can put NO SEP/NO PAY when I know the cx has SSN.

• False

• True