O5A Level 2 Day 4

When was the return delivered, and what is the expected refund for this order 123071484?

• The order was delivered July 15 and the amount is $151.14.

• The order was delivered July 16 and the amount is $152.14.

• The order was delivered July 17 and the amount is $153.14.

• The order was delivered July 18 and the amount is $154.14.

When was the refund posted for this order 123169600?

• May 15, 2024

• May 17, 2024

• May 19, 2024

• May 21, 2024

When does the refund got posted in this order 122607908?

• March 25, 2024

• March 26, 2024

• March 27, 2024

• March 28, 2024

What does "Return Delivered" means?

• Item was delivered to PADC/mdt1 Returns and refund was posted.

• Item was delivered to PADC/mdt1 or Vendor Returns but no refund was posted.

• Item was delivered Store and refund was posted

• Item was delivered vendor but no refund was posted

Where will go to view transactions for Purchase and Refund/credit?

• SCLIXX

• OMS

• CSMART

• SPA

What is the next step if the customer wants to Return or Exchange a Final Sale item due to a size/color issue?

• Advise customer that final sale item is non-returnable once purchase. Use Soft policy when customer escalate

• Advise customer that final sale item is non-returnable once purchase. Use Hard policy when customer escalate

• Process a new order with same price or discount.

• Process a replacement without charged.

The customer wants to check the status of their order return; it shows “Return Received”; however, it has been over 20 business days _____________.

• Contact your TierII/Team Leader. They will submit a follow-up with the MDT1 Returns team

• Attempt to locate the transaction in CSMART. If you can't locate the transaction and it has been more than 7 days since the refund has been granted, create an ORC under "Return Not Received"

• Email [e-mail]

• Create an ORC under Order Not Received

What is the EMC for order number 121760925?

• 6021010020805984

• 602210002805923

• 6021010020806983

• 6021010020805983

When was the EMC delivered on order number 121760925?

• 1-31-24

• 1-30-24

• 2-25-24

• 2-1-24

The customer wants to check the status of their order return. It shows "Return Delivered," but the notes state that the return was rejected (but doesn't state the reason for rejection). DC Fulfilled. You would...

• Email [e-mail]

• create an ORC under "Return Not Received"

• contact your TierII/Team Leader. They will submit a follow-up with the MDT1 Returns team