Ops Townhall

How many TA requests have we gotten to date this year?

• 21

• 35

• 28

How many tickets do we get a week from Pros?

• 172

• 152

• 139

On average, How many voice over projects get QC’d every week?

• 1204

• 1147

• 1113

What categories do we support?

• VO and Audio Ads in the old fulfillment

•  All categories in the old fulfillment

• Anything that comes our way

• All Audio in the old and new fulfillment

How many projects have raised a flag and needed our assistance in Q1?

• 1,435 VOs (13%) and 507 Audio Ads (47%)

• 3,678 VOs (23%) and 907 Audio Ads (99%)

• We don’t have flags in the old fulfillment

•  All projects raise at least a flag

In an existing thread, you want to tag the Tier 1 and Tier 2 team. What @ should you use?

•  @cx-lead

• @cx-team

• @cx-specialops

• @cxautomated

What’s makes a client a tier 1?

• Them asking for being tier 1

• The expenses -or projection of expenses- from the client

•  Their domain

• Having a CLON or KAM assigned

How many Zendesk tickets have been solved during Q1 by Tier 1 and Tier 2 teams?

• 6600

• 4800

• 5872

• More than 8000

How many projects did the ONE team fulfilled on Q1?

• 358

• 505

• 402

When do we use the Bunny Platform?

• We don't use the Bunny platform

• To pay Pros, charge clients and post VO

• To quote projects and pay Pros