Problem Solving/Critical Thinking

Challenging your mind with puzzles and riddles stimulates the brain and helps our problem solving skills.

• True

• False

When writing a problem statement….

• Location is important

• Don’t worry about being specific

• Be brief. Be specific. Includ were, when and how.

A fever is an example of….

• The cause

• The Symptom

The first step to identifying the root cause is….

• Identify who needs to be involved in the solution

• Identify where it happened

• Identify when it happened

• Identify how it happeded

Each listed cause should be based on an observed symptom.

• True

• False

Identifying the ______________of a problem begins by examining the symptoms and coming up with causes to investigate.

• Person responsible

• A cause map

• Root Cause

• Fish Bone Diagram

A useful tool used for identifying root causes is…..

• A Conduit

• A Fish Bone Diagram

• A Magnetic sensor

• A list of issues from the maintenance man

Two approaches for generating solutions

• Analysis and report

• Lengthy and creative

• Logical and creative

• Analytical and logical

Logical approaches use your own and others experiences.

• True

• False

Creative approaches use..

• Brainstorming

• Thinking outside the box

• Experiences of others

• Both Brainstorming and thinking outside the box