Listening - Communication in the Real World Chapter 5

entails listening with the goal of analyzing or evaluating a message based on information presented verbally and information that can be inferred from context.

• Discriminative listening

• Informational listening

• Critical listening

• Empathetic listening

is a responding behavior that can also show that you understand what was communicated

• Repeating

• Signaling

• Paraphrasing

• Reflecting

occurs when we try to understand or experience what a speaker is thinking or feeling.

• Discriminative listening

• Informational listening

• Critical listening

• Empathetic listening

a focused and usually instrumental type of listening that is primarily physiological and occurs mostly at the receiving stage of the listening process.

• Discriminative listening

• Informational listening

• Critical listening

• Empathetic listening

entails listening with the goal of comprehending and retaining information.

• Discriminative listening

• Informational listening

• Critical listening

• Empathetic listening

prefer well-organized, precise, and accurate information. They can become frustrated with they perceive communication to be unorganized or inconsistent, or a speaker to be “long-winded.”

• People-oriented

• Action-oriented

• Content-oriented

• Time-oriented

are analytic and enjoy processing complex messages. They like in-depth information and like to learn about multiple sides of a topic or hear multiple perspectives on an issue.

• People-oriented

• Action-oriented

• Content-oriented

• Time-oriented

are concerned with completing tasks and achieving goals. They do not like information perceived as irrelevant and like to stick to a timeline. They may cut people off and make quick decisions (taking short cuts or cutting corners) when they think they have enough information.

• People-oriented

• Action-oriented

• Content-oriented

• Time-oriented

It's almost impossible to give our undivided attention because people speak at a rate of 125 to 175 words per minute, we can process between ___ and ___ words per minute (Hargie, 2011).

• 300 and 400

• 400 and 800

• 500-900

• 900-1,000

refers to our tendency to pay attention to the messages that benefit us in some way and filter others out. A phone-addicted student may suddenly switch his or her attention back to the previously ignored professor when the following words are spoken: “This will be important for the exam.”

• Selective attention

• Self-centered attention

• Oral attention

• Active response