Ch 5

A leader’s speaking skills are more influential than their listening skills.

• True

• False

When he goes on a date, Jack gets bored easily and tends to be misunderstood, even though he frequently and loudly voices his opinions. His friend advises that ________________ would make him more attractive to potential partners.

• speaking more slowly

• cleaning his ears

•    letting his date do all the talking

•   listening attentively to what his date has to say

Effective listeners are typically thought of as:

• a. nosey and intense

• b. appealing and trustworthy

• c. aloof and proud

• d. haughty and judgmental

What are three of the most common misconceptions about listening?

• Hearing is physiological, listening is a natural process, and all listeners receive the same message.

• Listening is attending, listening is understanding, and listeners are required to respond.

• Listening is a skill, listening consists of four stages, and all listeners receive the same message.

•    Hearing and listening are the same, listening is a natural process, and all listeners receive the same message.

The physiological ability to perceive the presence of sounds in the environment is referred to as ________________.

When the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning, this is called ________________.

Hearing is the physiological ability to perceive the presence of sounds in the environment and listening occurs when the brain reconstructs these electrochemical impulses into a representation of the original sound and then gives them meaning.

• True

• False

You find a joke incredibly funny and start laughing out loud, but your friend hears the same joke without laughing. These two different reactions demonstrate that _______________.

• listening requires intelligence

• listening is an easy, natural process

• not all listeners receive the same message

• your friend is just not a good listener

Through _______________, you make sense of a message.

• understanding
• remembering

• attending

• responding

In the _______________ step of the listening process you pay attention to a signal. What you pay attention to depends on your needs, wants, desires, and interests.