Section 1.6

Employers say ________________ and ________________ skills are some of the top skills needed when entering the workforce.

• Listening and communication

• Communication and managing

• Listening and arguing

• Managing and marketing

Listening is not the same as _______________; one is physical and the other applies understanding.

• Communicating

• Speaking

• Hearing

• Responding

In the listening process, the step of ________________ refers to when you attach meaning from your own frame of reference. 

• Perceiving

• Reacting

• Receiving

• Interpreting

In the listening process, the step of ___________________ refers to showing you understand the attached meaning. 

• Interpreting

• Receiving

• Reacting

• Perceiving

When listening ______________, it can be very draining both physically and emotionally.

• Problematically

• Empathetically

• Incorrectly

• Energetically

______________ _______________ occurs when too much information is coming at you at once. 

• Faulty assumptions

• Rapid thought

• Message overload

• Pseudo listening

______________ _____________ refers to when you give attentive non-verbal messages that you are listening while you ignore the message. 

• Faulty assumptions

• Rapid thought

• Pseudo listening

• Message overload

Considering the speaker's motives, their credibility in the subject, and if they have been open and honest are tips for listening to _______________.

• Empathize

• Perceive

• Evaluate

• Solve problems

When listening empathetically, do your best to avoid being _________________.

• Judgmental

• Interpreting

• Quiet

• Boring

In addition to written transitions, you can also add physical _______________ to your speech to help your audience listen. 

• Motivation

• Organization

• Movement

• None of the above