
Final Decision Review
Authored by Mafer Chajon
Other
Professional Development
Used 3+ times

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7 questions
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1.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
Explain the reasoning for a particular decision with a user at least _____ times
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Review the decision with
Team Lead/ TL
Team Coordinator/ TC
your team mate
no one,
you got this
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Whats the macro you need to use if you are unable to reach the user via outbound call and you need to inform the user of the final decision via email?
Reservation - Final decision - Final decision made - Email
Reservation - Final decision - Final decision made - Phone follow-up
Reservation - Final decision - Pending decision
Reservation - Final decision - Upheld by new Support Ambassador
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Complete the _____ _____ detailing decision, supporting workflow, relevant case details, and name of consulting lead
5.
OPEN ENDED QUESTION
2 mins • 1 pt
When enforcing a final decision, what do you do if the ticket is pending or solved?
Evaluate responses using AI:
OFF
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Can you overturn a final decision taken by resolutions 2?
Yes
No
7.
FILL IN THE BLANK QUESTION
1 min • 1 pt
If you need to overturn a final decision, we need to use the macro
Reservation - Final decision - __________
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