Final Decision Review

Explain the reasoning for a particular decision with a user at least _____ times

Review the decision with

• Team Lead/ TL

  Team Coordinator/ TC

• your team mate

• no one,

  you got this

Whats the macro you need to use if you are unable to reach the user via outbound call and you need to inform the user of the final decision via email?

• Reservation - Final decision - Final decision made - Email

• Reservation - Final decision - Final decision made - Phone follow-up

• Reservation - Final decision - Pending decision

• Reservation - Final decision - Upheld by new Support Ambassador

Complete the _____ _____ detailing decision, supporting workflow, relevant case details, and name of consulting lead

When enforcing a final decision, what do you do if the ticket is pending or solved?

Can you overturn a final decision taken by resolutions 2?

• Yes

• No

If you need to overturn a final decision, we need to use the macro

Reservation - Final decision - __________