Exam 3

Primary purposes of collaboration

• Natural disasters (ex. a company's location experiences a flood and damages their infrastructure)
• An information system that supports the sharing of content among networks of users
• Become informed, make decisions, solve problems, manage projects
• Firewall - a computing device that prevents unauthorized network access

Constructive criticism

• The process by which a group of people having the same skills work in parallel to shorten the time required to accomplish a job
• A person or organization that seeks to obtain or alter data or other IS assets illegally, without the owner's permission and often without the owner's knowledge (ex. a hacker)
• Both positive and negative advice given to improve an outcome
• Internal firewall - inside the organizational network

Groupthink

• A malware computer program that replicates itself
• A phenomenon where the desire for group cohesion leads to poor decision making
• Two keys are used; one key encodes the message, and the other key decodes the message
• A software platform that uses social media to facilitate cooperative work of people within an organization

Characteristics of an effective collaborator

• Speaks his/her mind even if it's an unpopular viewpoint, willing to enter into difficult conversations, skillful at giving/receiving negative feedback, willing to put forward unpopular ideas, brings different perspectives
• Security problem in which users are not able to access an information system; can be caused by human errors, natural disaster, or malicious activity; A cybercriminal might flood a website with too many requests to cause it to not work for legitimate requests
• Using computers with wireless connections to search for unprotected wireless networks
• Become informed, make decisions, solve problems, manage projects

Operational decisions

• Two keys are used; one key encodes the message, and the other key decodes the message
• Viruses that masquerade as useful programs or files. A typical Trojan horse appears to be a computer game, an MP3 music file, or some other useful, innocuous program
• Decisions that concern the day-to-day activities of an organization
• Advertising, Freemium (offers users a basic service for free and then charges a premium for upgrades or advanced features)

Managerial decisions

• Advertising, Freemium (offers users a basic service for free and then charges a premium for upgrades or advanced features)
• False targets for computer criminals to attack, looks like a particularly valuable resource, such as an unprotected website, but in actuality the only site content is a program that determines the attacker's IP address
• Decisions that concern the allocation and use of resources
• Security problem in which users are not able to access an information system; can be caused by human errors, natural disaster, or malicious activity; A cybercriminal might flood a website with too many requests to cause it to not work for legitimate requests

Strategic decisions

• A person or organization that seeks to obtain or alter data or other IS assets illegally, without the owner's permission and often without the owner's knowledge (ex. a hacker)
• Social CRM is dynamic and each customer crafts their own relationship with the company, a customer without a lot of money but is vocal can have more influence than a quiet rich customer; Traditional CRM is centered on lifetime value and customers likely to generate the most business get the most attention
• Decisions that concern broad-scope, organizational issues
• The process by which a group of people having the same skills work in parallel to shorten the time required to accomplish a job

Synchronous communication

• When someone pretends to be someone else with the intent of obtaining unauthorized data
• A phenomenon where the desire for group cohesion leads to poor decision making
• information exchange that occurs when all members of a work team meet at the same time, such as face-to-face meetings or conference calls
• Perimeter firewall - sits outside the organizational network; it is the first device that Internet traffic encounters

Asynchronous communication

• Technical (ex. identification/authorization, firewalls), data (ex. passwords, backup/recovery), human (ex. hiring, training, education)
• information exchange that occurs when all members of a work team do not meet at the same time, such as those who work different shifts
• A person or organization that seeks to obtain or alter data or other IS assets illegally, without the owner's permission and often without the owner's knowledge (ex. a hacker)
• The dynamic social media process of employing users to participate in product design or redesign

Version management

• Tracking of changes to documents by means of features and functions that accommodate concurrent work (ex. Google Drive, Microsoft Office)
• Deceiving someone over the internet by pretending to be another person or organization
• Computer crime (ex. hacking, phishing, etc)
• The asset that is desired by the threat (ex. bank login credentials)