2022 GSS Ticket Report

Which month had the lowest received tickets?

• January

• April

• June

• December

TRUE or FALSE. New tickets assigned to MHI steadily decreased from trimester 1 to trimester 2 and 3.

• TRUE

• FALSE

Answer explanation

New tickets decreased from T1 and T2 but bounced back back up in T3

What are the top 3 systems with the highest number of new tickets assigned to MHI in 2022?

• eMedical, MiMOSA, LIMS

• MHI Power BI, eMedical, MiMOSA

• MHI Web Report, MHI Power BI, MiMOSA

• MHI Web Report, UKTB, MiMOSA

What is the total number of tickets in 2022 including the carry-overs?

• 290

• 305

• 300

• 281

How many tickets remain outstanding per day?

• 3 to 9

• 23

• 39

• 2 to 3

What is GSS?

• Global Support System

• Global Support Service

• General Support Services

• Global Solution System