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MB-230: Microsoft Dynamics 365 Customer Service Functional

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Professional Development

Professional Development

Used 4+ times

MB-230: Microsoft Dynamics 365 Customer Service Functional
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30 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a tool in Microsoft Dynamics 365 for Marketing used to create personalized, automated email campaigns?

a. Customer Insights

b. Dynamics 365 Connector for LinkedIn Lead Gen Forms

c. Dynamics 365 Marketing Email Designer

d. Dynamics 365 for Outlook

Answer explanation

Dynamics 365 Marketing Email Designer is a tool in Dynamics 365 for Marketing that allows users to create personalized, automated email campaigns.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

This logo represents

Microsoft Calendar

Microsoft OneNote

Power Apps

Azure Analysis Services

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

This logo represents

Microsoft Project

Microsoft Planner

Microsoft SharePoint

Power BI Embedded

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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This logo represents

Microsoft To Do

Power Automate

Azure DevOps

Microsoft Planner

5.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Media Image

Identify two examples of external customers:

Impulse customers

Warehouse employees

HR Staff

Loyal customers

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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This logo represents

Azure Cosmos DB

Azure Firewall

Azure IoT Hub

Azure Active Directory

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

This logo represents

Microsoft To Do

Power Automate

Azure DevOps

Microsoft Planner

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