Session 16 - CMT Process Metrics

While covering sales, you have received a concern from business that we are not matching to competitor prices, even though in Alexa, it is marked as Item found. How would you react to it?

• Check for mapping and if it marked as Item found, confirm to business that we have uploaded the IF’s and refreshed price will reflect in some time.

• Check the mapping in Alexa and CMT UI and get in touch with ST and audit to check if listings is crawled and not blocked in audit.

• No action required as item is mapped as IF and updated status in available in Alexa UI.

 

Business team has requested to upload mappings for a new category/ brand with new guideline. Please select correct action.

• Perform Sample audit and Upload the mapping under SPA/manager ID.

• Upload the mappings as business exception and inform the audit team on exceptions.

• Reject the mapping as we don’t deviates from the guidelines.

• Request business to share the business justification for mapping, rollout a process update to add in guideline and upload the mappings after 100% audit.

What are common reason for drop in 1IFGV coverage metrics? Select all which implies

• Increase in the number of 0 IF ASIN’s

• IF drop in case of competitor removal/ competitor product removal.

• Increase in GV of 0IF ASIN’s and moving from lower band to upper band.

• An existing IF ASIN losing DPH and moving to lower bands

• All the above

One of the key Image competitor has changed its layout and URL pattern. Due to this all the existing IF have been moved to PRM. What steps will you take to address this issue at the earliest?

• Inform Stakeholders team immediately with the impact it will have on the IF and Instock IFs.

• Work with ST team to have the updated rules being created to scrape correct PARS

• Work with Automation to check feasibility to re-drive the mapping

• Remap the residues to updated competitor URL/layout and upload the new mappings

• All the above

What will you do when a retail team requests for mapping removal?

• As the retail team has requested, remove the mapping

• First validate the mapping (whether accurate) then if correct we should not remove the mapping’s, as we will lose price sharpness and justify with tenets on why we are not removing.

• For time being change mapping status to PRM

• Ignore, retail teams can override anyways

To be better prepared for Q4 holiday season, business team has shared a list of Sale categories from SIC competitors 10 days prior to the event. How will you respond to it.

• Thank business for highlighting the sale as it will help us be proactive in Q4 sale coverage and share a tentative ETA to complete the mapping

• Work with SMac team to configure the provided categories

• Consume the PM, UNKNOWN from the sale nodes

• Ensure all the IFs are crawled successfully

• All the above

During a key sale event, you are marked on a TT from the Site training team where 24 listings from your GLs have failed in PQ.  Please choose the relevant options.

• no specific action is required from the mapping ops.

• Check for mapping status. If no mappings are available, map and upload them

• In case of existing IFs, remove the mapping and re-upload them. Correspond back and have a fresh PQ for the uploaded listings

• Perform sample check of the listings on product intelligence to ensure that the fresh price is reflecting

Audit team has raised a severity 2 ticket to your team as they have found 20 errors for a mapper on the same mapped date. What will be the actions performed by you? Choose the answer representing the right sequence of steps to be taken

• 1. Extract all mappings from the mapper on the particular date and remove the mappings

• 2. Acknowledge the ticket, and deep dive to see if the issue was due to an erroneous upload, recent             competitor/AMZN catalog updates or a guideline update missed by the mapper.

• 3. Once verified perform a cleanup of all the mappings performed by that mapper for that day

• All the above

• Option 2 and 3

Mappers are not able to access the competitor page (Access denied), but able to access the page through Non Amazon networks, which team we need to reach out ?

• ST Team

• AN team

• Map Tech

• Crawl Team

What is the retention of RMINF status in CMT system?

• 30 days

• 15 months

• 90 days

• 120 days