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business, that buys products from wholesalers or manufacturers and resells them to the ultimate consumer.

• retailer

• supplier

• freight forwarder

• warehouse manager

• merchandising

Translate: retailer

• розничный торговец

• распространитель

• оптовик

• закупщик

• подрядчик

the purchasing of goods (materials, parts, supplies, equipment) required to run an enterprise.

• procurement

• shipment

• storage

• warehousing

• supply chain

Translate: procurement

• снабжение

• закупочная деятельность

• обеспечение

• торговля

• производство

When asking for information we always use _____ _____ .

• polite language

• direct questions

• straight enquiries

• official talk

• personal information

We often start with a more general request for information before we ask more _____ ______.

• specific questions

• official respond

• detailed quotation

• polite language

• personal information

Indirect questions such as Could you tell me how much it would cost? are more polite than _____ _____.

• direct questions

• official talk

• official respond

• straight enquiries

• indirect questions

Customers may need _____ on transport options, freight and insurance rates, shipping and packing details, the route, details regarding weight, dimensions, and measurements.

• advice

• invoice

• check

• request

• quotation

Sometimes you need to provide the customer with several ______ before a decision can be made.

• alternatives

• solution

• decisions

• practices

• tests

Customers may need advice on…

• transport options

• freight and insurance rates

• shipping and packing details

• air transportation

• consolidation of shipments