OPMAN LESSON 5 QUIZ

is a sequence of linked activities that is intended

to achieve some result.

• Process

• Operation

• Division of Labor

• Perceived Value

…involves planning and administering the activities

necessary to achieve a high level of performance in

key business processes, and identifying opportunities

for improving quality and operational performance,

and ultimately, customer satisfaction.

Ensuring that the inputs to the process, such as materials, technology,

work methods, and a trained workforce are adequate, and that the

process can achieve its requirements.

• Control

• Design

• Improvement

Maintaining consistency in output by assessing performance and taking

corrective action when necessary.

Continually seeking to achieve higher levels of performance in the

process, such as reduced variation, higher yields, fewer defects and

errors, smaller cycle times, and so on.

– those most important

to “running the business”

activities that develop functional

product specifications

those that create or

deliver products

those most important to an

organization’s value creation processes,

employees, and daily operations

involves all activities associated

with planning, scheduling, and controlling projects.