Business English Writing - No. 2: Types of Letter

Which business letter type does this phrase belong to?

I'm writing to inquire about your health insurance policies.

• Resignation letter

• Cover letter

• Inquiry letter

• Complaint letter

Which business letter type does this phrase belong to?

I am writing in reference to your inquiry about our health insurance policies.

• Confirmation or follow-up letter

• Request for information letter

• Apology letter

• Notification letter

Which business letter type does this phrase belong to?

I am writing to express my dissatisfaction with your customer service.

• Sales or Marketing letter

• Reference letter

• Thank you letter

• Complaint letter

Which business letter type does this phrase belong to?

We deeply regret this error. Please accept our sincere apology.

• Notification letter

• Apology letter

• Request for information letter

• Complaint letter

Which business letter type does this phrase belong to?

I am writing to express my gratitude for welcoming me so warmly into the company team.

• Thank you letter

• Confirmation or follow-up letter

• Apology letter

• Reference letter

Which business letter type does this phrase belong to?

I would like to inform you of a recent policy change.

• Cover letter

• Notification letter

• Apology letter

• Request for information letter

Which business letter type does this phrase belong to?

I would be grateful if you could send me some more information about your new hair product advertised on your website.

• Request for information letter

• Apology letter

• Reference letter

• Thank You letter

Which business letter type does this phrase belong to?

I am writing to confirm that your order has been dispatched.

• Cover letter

• Reference letter

• Confirmation or Follow-up letter

• Request for information letter

Which business letter type does this phrase belong to?

With reference to your letter of 31 May, I...

• Thank you letter

• Complaint letter

• Notification letter

• Reference letter

Which business letter type does this phrase belong to?

I trust that you will look into this matter and get back to me at your earliest convenience.

• Complaint letter

• Thank you letter

• Notification letter

• Cover letter