A group of three friends is planning a vacation and requires a room that can accommodate all of them. They prefer not to have separate beds. Which option would be the least suitable for their needs?

Hollywood Twin Room with a rollaway bed

Which of the following is a primary function of housekeeping?

Cleaning guestrooms, corridors, and public areas

Maintaining linen stock control

What is the purpose of a housekeeping department organization chart?

To provide a clear picture of the lines of authority and channels of communication within the department

To outline the specific cleaning tasks for each staff member

To display the inventory of cleaning supplies and equipment

To document the annual budget and expenses

Which of the following areas of responsibility would require close coordination with other departments within the hotel?

Maintaining linen stock control

A hotel is looking to cut costs without compromising guest experience. Which area of responsibility in the housekeeping department might be least essential for guest satisfaction?

Cleaning guestrooms, corridors, and public areas

In the context of housekeeping, which aspect is important for the supervisors, considering their role in the department?

Organizing work efficiently and supervising the allocated task

Which aspect of the housekeeping department's responsibilities has the most direct impact on guest experience?

Cleaning guestrooms, corridors, and public areas

Maintaining linen stock control

What is the purpose of maintaining linen stock control in the housekeeping department?

To manage inventory for both rooms and other departments

To ensure the cleanliness of guestrooms and corridors

To provide guests with appropriate room supplies

To handle guest laundry efficiently

Which of the following housekeeping responsibilities would likely involve working with the hotel's interior designer?

Cleaning guestrooms, corridors, and public areas

What is the primary role of a Hotel Housekeeping Supervisor?

Supervise and monitor Room Attendants' work

A guest complains that their room has not been cleaned properly. Which responsibility of the Housekeeping Supervisor applies to this situation?

Investigate complaints and perform service recoveries

Check stock to ensure adequate supplies

Train and assist Room Attendants

Provide constructive suggestions to save cost

Which of the following responsibilities of the Hotel Housekeeping Supervisor would contribute most to improving workflow efficiency?

Prepare daily shift deployment schedule

Examine rooms for need of repairs or replacement of furniture

Report suspicious persons and actions

A housekeeping supervisor is assessing the performance of a new Room Attendant. Which of the following responsibilities is most relevant to this task?

Inspect areas cleaned using a checklist to ensure cleaning is adequate

Attend daily meetings and follow up with special instructions

Issue keys and supplies to Room Attendants

Manage Crash Programs to maintain regular cleaning cycle

If a Housekeeping Supervisor notices a broken light fixture in a guestroom, what should they do according to their responsibilities?

Raise maintenance reports and follow up on completion

Advise housekeeping of rooms ready for occupancy

Fill up Lost and Found and hand over articles

Train and assist Room Attendants

Which of the following is a primary responsibility of a Hotel Housekeeping Room Attendant?

Attend roll calls to be updated on daily events

Supervise other Room Attendants

A guest requests a hairdryer to be delivered to their room. Which responsibility of the Room Attendant applies to this situation?

Check room status and report discrepancies

Complete daily Room Attendant Report

Which of the following Room Attendant responsibilities helps ensure a safe and hygienic environment for guests?

Observe precautions required to protect hotel and guest property

Pack and replenish housekeeping supplies at the end of each shift

Report and follow up on any maintenance work in guestrooms and common areas

A guest's room has an empty minibar. Which of the Room Attendant's responsibilities should be prioritized in this situation?

Check, post, and replenish guestroom minibar consumptions

Perform designated tasks in a polite, prompt, and orderly manner

Tidy and arrange guest's toilet articles on vanity counter

A Room Attendant discovers a maintenance issue in a guestroom, such as a leaking faucet. What should they do according to their responsibilities?

Report and follow up on any maintenance work in guestrooms and common areas

Attend roll calls to be updated on daily events

Tidy and arrange guest's toilet articles on vanity counter

Which of the following is a primary responsibility of a Hotel Housekeeping Clerk/Coordinator?

Execute all office administrative and clerical duties

Inspect guest rooms for cleanliness

A guest calls the housekeeping department to request extra towels. Which responsibility of the Clerk/Coordinator applies to this situation?

Answer and handle guest's telephone requests

Maintain and update Room History Records

Make requisitions from General Store

Which of the following Clerk/Coordinator responsibilities is most related to handling guest belongings that were left behind in their rooms?

Responsible for Lost and Found items

Maintain and update information on planning and schedule boards

Handle all incoming and outgoing correspondences

A housekeeping department needs to order more cleaning supplies. Which responsibility of the Clerk/Coordinator would be most relevant in this situation?

Make requisitions from General Store

Answer and handle guest's telephone requests

A hotel guest needs to receive an important document that was sent to the hotel's housekeeping department. Which of the Clerk/Coordinator's responsibilities would apply in this situation?

Handles all incoming and outgoing correspondences

Mail found articles back to the rightful owner

Maintain and update Room History Records

Responsible for Lost and Found items

Housekeeping Chapter 1

Authored by George Ng

Specialty

Professional Development

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MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which type of room has a king-size bed?

Queen Room

King Room

Single RoomH

Twin Room

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

In a Hollywood Twin room, what is unique about the beds?

They have separate headboards.

They share a common headboard.

They are bunk beds.

They are convertible into a sofa.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which room type would be most suitable for a couple who wants two separate beds that can be bridged together?

Quad Room

Twin Room

Double Room

Hollywood Twin Room

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the main difference between adjacent rooms and adjoining rooms?

Adjacent rooms are beside each other, while adjoining rooms are across the corridor.

Adjoining rooms are beside each other, while adjacent rooms are across the corridor.

Adjacent rooms have an interconnecting door, while adjoining rooms do not.

Adjoining rooms have an interconnecting door, while adjacent rooms do not.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which type of suite would provide the most privacy and exclusivity for guests?

Executive Suite

Duplex/Bi-Level Suite

Penthouse Suite

Villa

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the primary purpose of a Cabana room?

To provide additional workspace for business executives

To offer a convenient location near the pool or beach

To accommodate large groups of guests

To provide an interconnecting door between two rooms

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is a common feature in both Family Rooms and Studios?

An interconnecting door

A sofa-cum-bed

A double bed

Two single beds

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Housekeeping Chapter 1

Which type of room has a king-size bed?

In a Hollywood Twin room, what is unique about the beds?

Which room type would be most suitable for a couple who wants two separate beds that can be bridged together?

What is the main difference between adjacent rooms and adjoining rooms?

Which type of suite would provide the most privacy and exclusivity for guests?

What is the primary purpose of a Cabana room?

What is a common feature in both Family Rooms and Studios?

Which room type would you recommend for two friends who prefer separate beds but want to share a room?

A couple wants a room with a comfortable bed and enough space to accommodate their luggage, while also providing a separate area for them to relax. Which type of room would be most suitable for them?

A group of three friends is planning a vacation and requires a room that can accommodate all of them. They prefer not to have separate beds. Which option would be the least suitable for their needs?

Access all questions and much more by creating a free account

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