SFRP May 2023 Knowledge Check

Letters went out to Religious, Tribal, and Governmental entities for both IL and CA

• False

• True

IDOR is placing a hold on liquor license renewals for ERs with non-compliance

• False

• True

What is true about the Call Back Feature:

• Savers have the ability to request a call back if CSRs are not available.

• Calls still come in automatically via InContact

• Call backs dial out as if you are making an outcall, once a saver answers you are connected.

• If Savers come in IVR authenticated and accounts will auto populate.

Some Employers may have received a notification indicating that there were changes made to employee contribution rates, including the ones that are inactive. These employers had employees whose accounts were systematically closed due to extended periods of inactivity. What is true about this:

• There is no action required for the employer to take

• CSRs and savers cannot tell if an account has been closed through ASTRO

• An EE can reopen a closed account by updating their contribution rate should or making a personal contribution

• An ER can reopen an EE’s closed account

When will the new Cal Savers Fixed Account fee go into effect?

• 07/01/2023

• 06/01/2023

• 05/01/2023

• 04/25/2023

The total annualized fee is decreasing to what amount

• 0.50% to 0.69 %

• 0.320% to 0.49%

• 0.325% to 0.49%

• 0.20% to 0.50%

What categories do we use for calls about fees?

• fee>What are the EE fees

• fee> Bounced Check

• fee> Is there an ER fee

• fee> Overnight

Answer explanation

fee>What are the EE fees is the category used to keep track of the calls about the new CA fees.

Savers can avoid the new CA Paper Delivery and Paper Check fees by opting for e-delivery and adding bank information for ACH withdrawals:

• False

• True

What are the attendance impactful days for May?

• 05/01, 05/08, 05/15, 05/22

• 05/05, 05/12, 05/19, 05/26

• 05/04, 05/11, 05/18, 05/25

• 05/01, 05/02, 05/26, 05/30

Employers can still submit contributions with pay date in 2022:

• True

• False

Answer explanation

The deadline to submit 2022 contributions was 04/18/2023. To submit contribution need to select a pay date within 2023.