Certified Hospitality and Tourism Professional Review Quiz

Michael is traveling for work to Minnesota to attend an annual conference on computer software. Which category of travel is Michael likely to fit in?

• Recreation

• Culture

• Business

• Health Issues

ADA stands for:

• Americans with Disabilities Act

• Americans with Disabilities Association

• Americans who are Disabled Act

• Association of Disabled Americans

A business traveler has to make a trip to New York. It will require an airline, car rental company, hotel, restaurants, and other services to conduct this trip. This requires New York to have a large ___________.

• Infrastructure

• Budget

• Company

• Car

Airline travel, car rentals, and buses are types of:

• Attraction

• Food and Beverage offerings

• Accommodations

• Transporation

You are training a new employee at your hotel and need to conduct training on diversity. Your property uses R.A.V.E. to describe diversity. What is R.A.V.E.?

• Respect and Venerate Everyone

• Respect and Value Each

• Refine and Value Everyone

• Respect and Value Everyone

Guest service must always include the ability to make the customer feel safe, treat the customer with respect, provide each guest with the best possible experience, and:

• Provide quick service

• Provide quick service to the guest's expectations

• Provide quick service, time permitting

• Provide quick service that is the very best level that can be offered

A type of accommodations located in downtown business districts such as a hotel that caters to business travelers, tour groups, small conferences, and the occasional tourist is a:

• Commercial Full-service Hotel

• Resort Hotel

• Casino Hotel

• Extended Stay Hotel

______________ is a type of accommodations that can be as small or as large as the number of guest attendees the property wishes to attract such as in meetings and corporate events.

• Commercial hotels

• Casino Hotels

• Airport Hotels

• Conference and convention centers

Guest service is meeting the needs of guests the way they want and expect them to be met.

• True

• False

This type of accommodations is found in a destination locations where vacationers and business groups can enjoy the property's recreation, sports, and spa facilities along with the local area's natural wonders and entertainment venues.

• Airport hotels

• Resort Hotels

• Bed and Breakfast Hotels

• Extended-stay Hotels