Cultural Diversity in the Workplace

Why is having diversity in a company's staff a good idea?

• There is a broader range of talents, skills and creativity

• It creates a homogenous work ethic

• The work environment will be more ethical

• It meets the quota for minority cultures

Which of the following nonverbal codes is considered universal rather than culturally specific?

• Facial expression

• Body language

• Dress

• All of these

How can you cope with culture shock?

• Be prepared.

• New norms are not actionable.

• Just ignore the uncomfortable feelings and they will go away.

• Stay within your own culture to feel supported.

Answer explanation

CULTURE SHOCK can occur when we move to a new country or a new workplace. It can be stressful or positive and can affect how we think and act without our even realizing it.

A company's values are often on display in their

(HINT: more than one right answer)

• Contacts

• Mission Statement

• Corporate Values

• Affirmative Action

Answer explanation

HINT: More than one correct answer

To ______ others means to try to see things from their point of view and gain an understanding of their situation.

• give orders to

• criticize

• empathize with

• supervise

Diversity is the mosaic of people who bring a variety of ______, styles, perspectives, values, and beliefs.

• backgrounds

• appetites

• friends

• animals

The best strategy to reduce diffuculties caused by misunderstanding behaviours in the workplace is through ______.

• unbiased hiring

• life equality

• being passive

• being proactive

Communication is filtered through our cultural perspective.

• True

• False

• Sometimes

Answer explanation

Culture has a huge effect on communication – it determines how we talk to one another, what kind of language we use, and what forms of communication are considered appropriate for the situation.

While waiting on customers, you notice an elderly woman looking at new computers. You should:

• Assume she knows less about computers than the younger customers you serve.

• Approach her and ask her in a very loud voice: "Are you lost ma'am?"

• Treat her as you would any other customer.

• Wait for a co-worker to help her.

How can you understand the culture of your NEW workplace?

(Check off every right answer)

• Visit the business as a customer

• Read the company handbook, policies and procedures

• Ask questions to co-workers and supervisors when you are unsure

• Research the company online