Front Office Management

Front Office Management

University

27 Qs

quiz-placeholder

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Front Office Management

Front Office Management

Assessment

Quiz

Specialty

University

Medium

Created by

Jen Richrdson

Used 5+ times

FREE Resource

27 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 mins • 1 pt

The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.

Night audio

Night audit

Night desk

Night operation

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The rooms division consists of two departments:

Front office and engineering

Housekeeping and engineering

Housekeeping and the front office

Security and front office

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To guests, all hallways lead to the ______________, and it will be the first place they turn to for assistance.

Front desk

Front office

Lobby

Parking lot

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Large hotel consist of …… rooms

26-100

101 to 300

more than 300

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The main responsibilities of this department is to handle hotel cleanliness. This departmenet is known as
Cleaning department
Front Office department
Housekeeping department
Maintenance department

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The front office can be divided into these four departments: ____.

account settlement, audit, check-in, and front desk

bell services, gift shop, recreational facilities, and telecommunications

check-in, checkout, reservations, and uniformed services

front desk, reservations, telecommunications, and uniformed services

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Rate includes 3 meals a day- Breakfast, Lunch, Dinner referring to ---

European Plan (EP)

Bed & Breakfast

Continental Plan

American Plan

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