Front Office Management
Quiz
•
Specialty
•
University
•
Practice Problem
•
Hard
Jen Richrdson
Used 6+ times
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27 questions
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1.
MULTIPLE CHOICE QUESTION
10 mins • 1 pt
The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.
Night audio
Night audit
Night desk
Night operation
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The rooms division consists of two departments:
Front office and engineering
Housekeeping and engineering
Housekeeping and the front office
Security and front office
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To guests, all hallways lead to the ______________, and it will be the first place they turn to for assistance.
Front desk
Front office
Lobby
Parking lot
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Large hotel consist of …… rooms
26-100
101 to 300
more than 300
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The main responsibilities of this department is to handle hotel cleanliness. This departmenet is known as
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The front office can be divided into these four departments: ____.
account settlement, audit, check-in, and front desk
bell services, gift shop, recreational facilities, and telecommunications
check-in, checkout, reservations, and uniformed services
front desk, reservations, telecommunications, and uniformed services
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Rate includes 3 meals a day- Breakfast, Lunch, Dinner referring to ---
European Plan (EP)
Bed & Breakfast
Continental Plan
American Plan
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