Front Office Management

The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.

• Night audio

• Night audit

• Night desk

• Night operation

The rooms division consists of two departments:

• Front office and engineering

• Housekeeping and engineering

• Housekeeping and the front office

• Security and front office

To guests, all hallways lead to the ______________, and it will be the first place they turn to for assistance.

• Front desk

• Front office

• Lobby

• Parking lot

Large hotel consist of …… rooms

• 26-100

• 101 to 300

• more than 300

The main responsibilities of this department is to handle hotel cleanliness. This departmenet is known as

• Cleaning department
• Front Office department
• Housekeeping department
• Maintenance department

The front office can be divided into these four departments: ____.

• account settlement, audit, check-in, and front desk

• bell services, gift shop, recreational facilities, and telecommunications

• check-in, checkout, reservations, and uniformed services

• front desk, reservations, telecommunications, and uniformed services

Rate includes 3 meals a day- Breakfast, Lunch, Dinner referring to ---

• European Plan (EP)

• Bed & Breakfast

• Continental Plan

• American Plan

The following are the types of room EXCEPT-

• Deluxe

• Foyer

• Superior

• Suite

The guest is offered accommodation along with an American breakfast.

• American Plan

• Continental Plan

• Bermuda Plan

• European Plan

EMT means __

• Easy Meal Time

• Early Meal Time

• Easy Morning Tea

• Easy Morning Tea