BNL team meeting quiz

What does CPH mean?

• Customer per hour

• Contact per hour

• Call per hour

• Case per hour

How much contacts did we receive on Black Friday (November) 2022?

• 19651

• 107806

• 15364

• 40253

Draw the up top adaptor

Which retailer is not an official retailer for a price match?

• Douglas

• Mediamarkt

• Bijenkorf

• iBOOD

On which location there is no Demo store/zone available?

• Leidschendam

• Amsterdam

• Antwerp

• Utrecht

What to do when you have Technical Issues?

• Try to find a solution and let your TL know through mail/Teams/phone number

• Try to find a solution of course!

• Sit there and wait until someone contacts you.

• Put yourself on Technical Issues in Genesys.

In what year was the V6 launched in the EU?

What is the target for Conversion Rate?

• The target is 1%.

• The target is 5%.

• The target is 10%.

• The target is 2%.

Which of the below products is not produced by Dyson?

• A Washing machine

• A pen

• A Strawberry

• A powerbank