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Which of the following is the most common source of performance appraisal ratings?

• Supervisor

• Peer

• Subordinate

• Customer

Whereas supervisors see the _______ of an employee’s effort, peers often see the _______.

• actual behavior / end result

• end result / actual behavior

• physical part / mental part

• mental part / physical part

_____ ratings have been successful in predicting the future success of promoted employees but/and are _____ in organizations.

• Customer and subordinate / seldom used

• Peer / seldom used

• Self-appraisal / seldom used

• self-appraisal / often used

To get better customer feedback on employee performance, _______ are used.

• secret shoppers

• consultants

• peer ratings

• employee comparisons

A type of distribution error in which a rater tends to rate every employee in the middle of the scale is called _______.

• leniency

• central tendency

• strictness

• halo

If managers allow one employee's performance ratings to affect another employee's performance ratings, they have committed a _______ error.

• strictness

• contrast

• carry over

• proximity

Manager Bob puts more weight on behavior occurring two weeks prior to evaluation is a good example of ______.

• the recency effect

• frame enhancement

• leniency error

• contrast error

If an employee is to be terminated, when is the best time to inform the employee?

• Monday afternoon

• Friday morning

• Friday afternoon

• The day doesn't really matter

Documentation helps reduce the effects of all the following except ______.

• first impressions

• recent behaviors

• leniency

• extreme behaviors

______ is the attitude one has toward her job and ______ is the extent to which an employee identifies with and is involved with an organization.

• Job satisfaction / cohesiveness

• Job satisfaction / organizational commitment

• Organizational commitment / cohesiveness

• Organizational commitment / job satisfaction