What do you need to know about your customer before you finalize the purchase?
TYPES OF CUSTOMER NEEDS
University
•12 Qs
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BPO1 QUIZ NO. 4
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TYPES OF CUSTOMER NEEDS
Quiz
•
English
•
University
•
Easy
elsa orellana
Used 3+ times
FREE Resource
12 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
That it is the best price you can give them
That they are confident in the purchase
That you are happy they came in today
That your boss will be really happy with this sale
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step to know your customers' needs?
Talking to them about their favorite food
Knowing who your customers are
Knowing their name
Knowing if they have kids
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one thing the customer needs to know about the product?
How many times you have sold the product that week
What country you bought the product from
What year it was manufactured
That it is not just a sale, you truly want to meet their needs
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
After you know your customer's name, what two questions might you ask in order to continue getting to know them?
Is this something you need? Have you looked at other stores?
Are you sure you want to buy this? Are you actively looking, or just browsing?
Is this something you need? Have you looked at other stores?
Are you sure you want to buy this? Are you actively looking, or just browsing?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should a product's importance reflect?
The time spent getting to know the customer's needs and wants
How happy your boss will be with this sale
How much money you will make
When you will get to eat lunch
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Read this sentence and decide if it is true or false
customers often relate price to value.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Read this sentence and decide if it is true or false
You should not always make it as easy as possible to buy and use your products and services.
True
False
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