
ITIL 003
Authored by Thanh Pham
Education
9th - 12th Grade

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41 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is the purpose of the ‘problem management’ practice?
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Why should some service requests be fulfilled with no additional approvals?
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which is a purpose of the ‘service desk’ practice?
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which are elements of the service value system?
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is defined as an unplanned interruption or reduction in the quality of a service?
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which statement about the use of measurement in the ‘start where you are’ guiding principle is CORRECT?
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