KAM/KAS Operational Training

How can I calculate NSR for client who trade with account type that may be have 0 spread (i.e Zero and Raw Spread Account) ?

• Unfortunately we will not get NSR from client who trade with these type of account

• We still follow the same formula. Which means if client trade with accounts type that may have 0 spread, we will ignore the SR part

• We still follow the same formula, calculate the Spread Revenue with :

  (Open Spread Cost USD + Trading Commission USD) * Bonus Coefficient

  The result will be use to calculate NSR

• KAM/KAS need to request client to trade using other account type

Which asset generate higher NSR?

• We can check the spread from our confluence to see which asset generate higher NSR

• NSR is the metric which cannot be calculated per asset as it contains both trading and non-trading components as in the formula.

• It will depends on the commission size, and we can find which asset generate higher NSR from confluence

• Cryptocurrencies and Stocks will generate the highest NSR

We can inform our partner regarding how much sales NSR they need achieve in order to upgrade their partner values

• True

• False

What is LMAU?

• Number of Exness clients per month who keep trading in any available product/ platform, after their registration

• Number of Exness clients per month who keep trading before 7 days from their first registration

• Number of partners per month who is active on promoting Exness after their first trade

• Number of Exness clients per month who keep trading in any available product/ platform, after 7 days from their first trade

What is LMAP?

• Number of partners, segmented by their value and new traders attracting activity during the reporting month.

• Number of partners, who is active trading during the reporting month.

• Number of Exness partner per month who keep trading with us in any available product/ platform, after 7 days from their first trade

• Number of partners, segmented by their value and new traders attracting activity since the day they become our partner

Moderate value partner successfully attract 2 clients in this month. Is this considered as LMAP?

• Yes

• No

New HV+ traders are the number of traders who have crossed the border of segment 2 (high value) in the reporting month for the first time in their lifetime.

• True

• False

Which premier tier is this client eligible for, if he is from Thailand and have achive 55,000 USD life time deposit and 70 mil USD TV.

• Unfortunately he is still not eligible for our premier program

• Premier Preffered

• Premier Elite

• Premier Signature

I'm a premier preffered client in Exness, but why I still receive the same treatment like others when I contacted support?

• Unfortunately the support might not know that you are premier client. you can contact the dedicated account manager to solve your issues

• All clients in Exness will receive the same level and type of service, regardless you are our premier client

• Priority Customer Support applies to any cases you might submit to our Support department. When such a case is submitted it will go to the top of the queue being prioritised over all other cases.

• Premier preffered client are eligible for priority customer support, if they can prove that they are loyal premier clients

What is Churn Client and what is the process for KAM/KAS if one of their client flagged as Churn ?

• Churn is list of clients who inactive trading for certain period of time. KAM/KAS need to identify by contacting these clients and summarize the result by log a call in SF

• Churn is list of clients who inactive trading for certain period of time. KAM/KAS need to identify by contacting these clients and put the summarize in Google Sheet

• Churn is list of clients who active trading and almost reach our premier qualification.

• Churn is list of clients who is almost reach our premier qualification. KAM/KAS need to motivate these clients so they will be able to become our premier clients