A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application. Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?

• Reinstall the application

• Roll back the application to the earlier version

• Clear the application cache

• Update the OS of the smartphones

A technician is working on a Windows 10 PC that is running slowly.

Which of the following commands should the technician use to correct this issue? (Select two.)

• dir

• chdsk

• dism

• ipconfig

• format

Which of the following provide the BEST security for a server room? (Select two.)

• Badge reader

• Bollard

• Biometric lock

• Cable lock

• USB token

A technician receives an invalid certificate error when visiting a website with port 443 enabled. Other computers on the same LAN do not exhibit this symptom.

Which of the following needs to be adjusted on the workstation to fix the issue?

• Date and time

• UEFI boot mode

• Logon times

• User access control

A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in.

Which of the following is the BEST choice for the technician to make?

• Politely ask the user to call back

• Ask another technician to take the call

• Troubleshoot the issue for the user

• Input the issue as a ticket and escalate to Tier 2

• Put the user on hold and troubleshoot after the scheduled break

Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer’s design? (Select two.)

• UPS

• Server rack

• PoE phone

• Desktop printer

• Modem

A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. The technician confirms the boot.ini file is correct.

Which of the following is MOST likely causing this error?

• The computer has GRUB Legacy installed

• Windows Startup services are not running

• An incompatible partition is marked as active

• An unsupported version of Windows is installed

A technician is installing a private PC in a public workspace.

Which of the following password practices should the technician implement on the PC to secure network access?

• Remove the guest account from the administrators group

• Disable single sign-on

• Issue a default strong password for all users

• Require authentication on wake-up

A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password.

Which of the following account types would the technician MOST likely set up on this kiosk machine?

• Guest

• Administrator

• Power User

• Remote Desktop User

A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license.

Which of the following license type should the technician recommend?

• Open license

• Personal license

• Corporate license

• Enterprise license