Internet Sales Training Quiz 1

What is the first step to the sales process?

• Presentation

• Meet and Greet

• Needs assessment

• Trail close

Should you use questions to determine a customers needs?

• Yes

• No

What is the purpose of demoing a vehicle to a customer?

• Provide knowledge using the features, advantages, and benefits of the vehicle

• To make us stand out from other dealerships

• To convince the buyer that not only we are the best dealership to buy from but also that you are the best source to buy from

• Make the buyer rush to buy the vehicle

What is the first step of a answering a lead?

• Call

• Text

• 2MD

• Email

What is the second step of answering a lead?

• Call

• Text

• Email

• 2md

What is the third step of answering a lead?

• Create a note and list the lead source and any other customer information that sticks out to you

• Email

• Call

• Text

What is the fourth step of answering a lead?

• 2MD

• Email

• Text

• Call

What is a two minute drill?

• A short text message to the customer

• A short phone call with the customer

• A note and list the lead source and any other customer information that sticks out to you

• An email sent in two minutes

Which of the following are part of the Trail Rated standard that is used to  evaluate a vehicle’s ability when driven off road

• Articulation

• Ground clearance

• Traction

• Water fording

How much Horsepower Does a dodge SRT have

• 485

• 600

• 789

• 560