TWFinalReview

The purpose for a business letter may be to

    

• inform or advise

• request information

• persuade

• all the above

The main purpose of a letter that urges a customer to buy a product is to

  

• persuade

• request information

• build goodwill

• all the above

Direct order

• should be used for a message that contains bad news

• presents supporting details before the main idea

• should be used for a message that contains good news

• both b and c

A message written in indirect order

   

• has a negative opening

• has a neutral opening

• has a good news opening

• none of the above

Which of the following is the correct order for heading lines in a memo?

• To, From, Date, Subject

• From, To, Date, Subject

• Date, Subject, From, To

• Subject, To, From, Date

The part of a letter or memo that indicates that another item is in the envelope is

   

• a distribution list

• an attachment notation

• an enclosure notation

• a reference note

       

To use proper e-mail netiquette,

 

• assign a high priority to every message you send

• do not send confidential or sensitive information by e-mail

• use all capital letters in the message body for emphasis

• none of the above

In a business letter, the complimentary close

• should be followed by a comma when using open punctuation

• should have each word capitalized

• should come after the writer’s name and title

• none of the above

A report that discusses a problem, draws conclusions, and make recommendations is

       

• an analytical report

• an informational report

• always written in indirect order

• both b and c

An interview is

• an example of primary research

• an example of secondary research

• the same as a survey

• none of the above