SNAF Quiz 2

An activity that initiates a flow is called...

• Starter

• Trigger

• Condition

• Variable

What are the knowledge workflows available in the ServiceNow base instance?

• Approval Publish, Approval Retire, Instant Publish, Instant Retire, Publish Knowledge, Retire Knowledge

• Quick Publish, Quick Retire, Instant Publish, Instant Retire, Publish Knowledge, Retire Knowledge

• Approval Publish, Approval Retire, Delayed Publish, Delayed Retire, Publish Knowledge, Retire Knowledge

• Quick Approval Publish, Quick Approval Retire, Instant Publish, Instant Retire, Delayed Publish Knowledge, Delayed Retire Knowledge

Which one is not a major component of the Service Catalog?

• Variable Sets

• Operator

• Flows

• Items

• Order Guide

What is a conversational platform that helps users obtain information, make decisions, and perform common work tasks within a messaging interface?

• Help Agent

• Virtual Agent

• Conversation Agent

• Virtual Assistant

A service Desk user wants to document all the technical and behind the scenes work on a task but wants to hide it from external users. What field would they use?

• Additional Comments

• Work Notes

• Task Notes

• Work Comments

What feature can be used to see who is online, view their current status, and what they are viewing or editing, in real time?

• User Alert

• User Preference

• Online Users

• Live User

What is the name of the interface used for creating or modifying ServiceNow reports?

• Designer

• Report Creator

• Report Designer

• Report Layout

Which of the following is not a When to Send dropdown option when creating notifications?

• Record inserted or Updated

• Event is fired

• Item is erased from catalog

• Triggered

• Script

What does CRUD stand for?

• Create, Read, Upload, Delete

• Configure, Read, Update, Delete

• Create, Release, Update, Delete

• Create, Read, Update, Delete

Which type of tables may be extended by other tables, but do not extend another table?

• Extended Tables

• Core Tables

• Custom Tables

• Base Tables