SNAF Quiz 2

Quiz
•
Instructional Technology
•
Professional Development
•
Hard

Dana Priest
Used 4+ times
FREE Resource
16 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An activity that initiates a flow is called...
Starter
Trigger
Condition
Variable
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the knowledge workflows available in the ServiceNow base instance?
Approval Publish, Approval Retire, Instant Publish, Instant Retire, Publish Knowledge, Retire Knowledge
Quick Publish, Quick Retire, Instant Publish, Instant Retire, Publish Knowledge, Retire Knowledge
Approval Publish, Approval Retire, Delayed Publish, Delayed Retire, Publish Knowledge, Retire Knowledge
Quick Approval Publish, Quick Approval Retire, Instant Publish, Instant Retire, Delayed Publish Knowledge, Delayed Retire Knowledge
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which one is not a major component of the Service Catalog?
Variable Sets
Operator
Flows
Items
Order Guide
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a conversational platform that helps users obtain information, make decisions, and perform common work tasks within a messaging interface?
Help Agent
Virtual Agent
Conversation Agent
Virtual Assistant
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A service Desk user wants to document all the technical and behind the scenes work on a task but wants to hide it from external users. What field would they use?
Additional Comments
Work Notes
Task Notes
Work Comments
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What feature can be used to see who is online, view their current status, and what they are viewing or editing, in real time?
User Alert
User Preference
Online Users
Live User
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the name of the interface used for creating or modifying ServiceNow reports?
Designer
Report Creator
Report Designer
Report Layout
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