COMMUNICATE EFFECTIVELY IN ENGLISH FOR CUSTOMER SERVICE
Authored by CHRISTINE ORTUA
Education
University
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
the act of judging the culture of others on the basis of what is acceptable in the culture of one communicato
quality of message
jargons
enthnocentrism
pre-judgment
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
the act of judging what someone has to say even before they speak
jargon
pre-judgment
time
noise
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
anything that interferes with the communication process between the sender and the recipient
noise
time
jargon
quality of message
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
a language that is specific to a profession
noise
quality ofmessage
jargon
time
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
affects written communication more than oral communication
quality
noise
jargon
time
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
. the act of judging the culture of others on the basis of what is acceptable in the culture of one communicato
time
enthnocentrism
noise
quality of message
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is the person who initiates the communication
context
message
recipient
sender
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