Orientation

What is HILTON vision?

• To fill the earth with warmth of hospitality by delivering excellent service to hotel guests every time.

• To fill the earth with lights of hospitality by delivering good services to hotel guests all the time.

• To fill the earth with the light and warmth of hospitality –  by delivering exceptional experiences – every hotel,  every guest, every time.

• To fill the earth with exceptional services, every hotel, every guest & every time.

What is HILTON Mission?

• To become most hospitable company by delivering heartfelt experiences to guest, good opportunities to Team Members, values to Owners & positive impact to citizens

• Be most hospitable company to guest, team members, owners & communities

• Be part of the hospitable company by giving heartfelt experience to guest, meaning opportunities to Teams, Value added to Owner and positive example to the world.

• To be the most hospitable company in the world – by  creating heartfelt experiences for Guests, meaningful  opportunities for Team Members, high value for Owners  and a positive impact in our Communities.

What HILTON Values means?

• Honesty

  Integrity

  Leadership

  Team

  Owner

  Now

• Hospitality

  Integrity

  Leadership

  Teamwork

  Ownership

  Now

• Hilton

  Integrity

  Leadership

  Team spirit

  Owner

  Now

• How

  I

  Lead

  Team

  Ownership

  Now

Hiton Garden Inn is a

What is HILTON Garden Inn Culture?

• We provide random act of kindness.

• We create heartfelt experiences by removing the "random" in random acts of kindness, elevating moments into memories

• We create selective kindness by create heartfelt experience only to random guests

• We remove heartfelt experience by removing act of kindness

What is Hilton Garden Inn Personality?

• Perceptive

  Heartfelt

  Easy-going

• Extrovert

  Introvert

  Ambivert

• Random Act of Kindness

• Perceptive

  Bias

  Reserve

What is Brighthearted behaviours?

• I Serve

  I Smile

  I Learn

  I Brighten

• I think

  I like

  I smile

  I serve

• I Serve

  I Bother

  I Laugh

  I Brighten

• I give

  I smile

  I wonder

  I brighten

SALT has been replaced with?

• Satisfaction

  And

  Loyalty

  Tracker

• Qualtrics

• Thrive

• Go Hilton

Qualtrics can be found in Hilton Lobby through

• Stay Experience Platform

• BOSS Experience Cloud

• Guest Assistance

• Firstup

What is H.E.A.R.T Model?

• Hear

  Empathize

  Apologize

  Resolve

  Thank

• Honesty

  Evaluate

  Apologize

  Remind

  Thank

• Hospitality

  Evaluation

  Amendment

  Resolution

  Thank

• How

  Empathy

  and

  Random

  Tracker