This is the number of performance assessments in D268.

• 1

• 2

• 3

• 4

Answer explanation

There are 3 performance assessments, each one of which aligns with the section of the same number (i.e. Assessment 1 addresses concepts covered in Section 1 of the reading, and so on).

In addition to the performance assessments, there is a 60-item objective assessment that must be passed in D68.

• True

• False

Answer explanation

There is no objective assessment for D268. You only need to complete the three performance assessments.

Performance assessments should be done in order, and it's important to wait for a task to pass before moving on to the next one.

• True

• False

Answer explanation

The performance assessments are all independent of each other. This means they can be done in any order, and you do not necessarily have to wait for one to pass before working on another one.

Which of the following is NOT one of the three main areas of course content in D268 ?

• Communicating in Diverse Groups

• Multimedia creation and editing

• The Art of Conflict Management & Professional Conversations

• Influencing Others

Answer explanation

Although one of the tasks is called a "multimedia presentation," media creation is not one of the main subject areas in the course.

Which of the following is the best brief description of what Task 1 asks you to do?

• Introducing yourself via email to two fictional co-workers using different communication styles based on descriptions of them.

• Writing two emails to the same co-worker using a different tone based on two different situations described in the scenario

• Choosing two fictional co-workers from a scenario and writing emails from each of them to the other.

• Writing two emails that maintain a consistent tone and style even though the situation and recipients are very different.

Answer explanation

The focus of Task 1 is to show an ability to adapt a message (in this case, an introductory email) to two different recipients based on what you know about them and their communication styles/cultures for maximum effectiveness.

Which of the following is the best one-sentence summary of what Task 2 asks you to do?

• Watch a video of an interaction between coworkers and identify behaviors that escalate the conflict, as well as ways the participants could have deescalated it and productively negotiated a solution.

• Watch a video of a conflict between two coworkers and identify with of the two participants is primarily responsible for the conflict and which one is being reasonable.

• Watch a video of a disagreement between a pharmacy manager and a nurse manager and then come up with your own imaginative solution to the specific problem in their healthcare system that is causing the problem.

• Watch a video of a conversation between coworkers and then draft sample emails that each could write to the other one in order to help explain their point of view and resolve the conflict.

Answer explanation

Task 2 asks you to watch a video and identify 1-2 behaviors each character does that raise the level of conflict, then suggest positive alternatives. Then, you suggest one thing that each character could/should do at each of the five steps of the negotiation process.

Which of the following is the best one-sentence summary of what Task 3 asks you to do?

• Create a brief proposal for a policy change of any kind and do a short video in which you show PowerPoint slides while you record your narration, suggesting this change in policy be made.

• Create an informational video in which you appear on screen and explain a difficult or complex topic to an audience of people who know less about it than you do.

• Write the script for a persuasive speech following APA format that uses at least three (3) outside, peer-reviewed sources to help peruade a general audience to support your point of view.

• Write a persuasive essay that uses the concepts from Section 3 to make a case for why professionals in your field should make more use of multimedia communication in their workplaces.

Answer explanation

Task 3 asks you to come up with a suggested policy change and create a 2-7 minute video consisting of PowerPoint slides and your recorded audio narration in which you persuade your audience to consider this change. There is also a brief written portion where you describe the policy its purpose, your intended audience, and how the policy would be inacted.

Which of the following is the most accurate description of a realistic pacing goal for completing D268?

• D268 is an intensive course that will likely require 6-8 weeks minimum to complete satisfactorily.

• While some complete the course in as little as a week, three weeks is a reasonable expectation.

• A large percentage of students complete D268 within 48 hours of officially starting the course, since the assessments can all be done using common sense and experience without referring to the reading material.

• D268 is a course that is best thought of as something you should work on in tiny bits over the course of an entire six-month term, while you also work on other courses.

Answer explanation

Every student's situation is different, but completing roughly one task per week and finishing in less than a month is a reasonable expectation based on student experience.

Which of the following is true about the role of live events (i.e. "cohorts") in D268?

• Because there is no objective assessment for the course, there are no live events offered.

• There are multiple live events and attendance is mandatory to pass the course.

• There are several live events you can make use of that you might find helpful, although they are not required.

Answer explanation

There are usually several live events per month covering different aspects of the course, most of which focus on answering specific questions attendees have. These can be helpful, but they aren't required.

What is the name of the online forum where D268 students can interact with one another (and instructors), including asking and answering questions?

• Inscribe

• Course Tips

• Announcements

• Cohort Sign-Up

Answer explanation

Inscribe is an online forum designed to make it easy to interact with others in the course and share thoughts, ideas, questions, and answers about the course, the materials, and your experience in D268 generally.