Rebtel Quiz 5 Calling

When the call attempts failed to connect to one of our terminators, the system will:

• Keep connecting to the same terminator until the call connects

• Use different terminator until the call connects

• Shutdown due to unavailability

• Shutdown due to Several failed attempts

We have four basic errors in troubleshooting Calling Issues. Which of the options below does not belong to the group?

• Failed Calls

• Poor Sound

• Repeated Conversation & Broken Route

• None of the above

Which of the following is not considered under FAILED CALL category?

• Busy Tone

• No Sound

• With & With no Error Message

• Issue Not specified

When a user uses an "Access number" to initiate HIS/HER calls, what will appear in the "IVRs play'?

• BLANK

• NO

• YES

• DIALLED

The following are complaints that don't need a test call, as long as you have the call details, you can escalate immediately to 2nd line, Except for one.

• Broken Route

• Early Media

• Ghost Call

• Repeated Conversation

This is the first thing we should do when a customer is having a hard time calling a specific number.

• Check the number in Hydra Utility to see if it's block or not

• Make a test call

• Advise to change the call setting

• All of the above

The user is complaining that whenever he tries to make a call, there's a prompt asking for a PIN despite calling using the APP with the caller ID shown. What could be the possible reason behind this?

• The user is calling from a registered number, but there's a reservation

• The Phone number is registered but with no balance and no caller ID.

• The caller ID in the device is enabled or calling from an unregistered Phone number

• Calling from an unregistered number or the App is set to hidden caller ID

A test call should be less than __ hours from the moment we decided to escalate a calling issue to the 2nd line for it to be valid and acceptable.

• 8hrs

• 16hrs

• 24hrs

• 32hrs

Which correct Calling Category this concern belongs to?

• CALL QUALITY:CALL FAIL: WITH NO ERROR MESSAGE

• CALL QUALITY: CALL FAIL: NO SOUND

• CALL QUALITY: EARLY MEDIA

• USER CALLING EXPERIENCE: CALL SET-UP

Which correct calling category this concern belongs to?

• CALL QUALITY: CALL FAIL: BUSY TONE

• CALL QUALITY:CALL FAIL: WITH ERROR MESSAGE

• CALL QUALITY:CALL FAIL: WITH NO ERROR MESSAGE

• USER CALLING EXPERIENCE: CALL SET-UP