Unit 7: Managing Employees' Performance

_______ has consistency of results when more than one person measures performance.

• Interrater-reliability

• Test-retest reliability

• Validity

• Fit with strategy

Reviewer rates everyone near top.

• Strictness

• Leniency

• Contrast error

• Halo error

In order to reduce error in performance measurement, raters can

• Rate fictional employees and discussing decisions.

• Study actual examples of various performances.

• Focus on complex nature of employee performance.

• All of the answers are correct

Calibration meetings lead managers to discuss performance ratings and support them to eliminate intentional errors

• True

• False

It compares each employee with the others to establish rankings

• Paired-comparison method

• Forced-distribution method

• Simple ranking

• None of the answers are correct

Organizational Behavior Modification:

• Uses a measurement system to assess if employee exhibits the key behaviors.

• Informs employees of the key behaviors

• Provides feedback and reinforcement based on employees’ behavior

• All of the answers are correct

In relation to self-rating

• It allows to observe the service performance

• it shows how well a managers treats employees

• there is a tendency to inflate assessments of their performance

• it shows if the supervisor does not often observe the employee

It assigns a certain percentage of employees to each category in a set of categories

• Force-distribution method

• Simple ranking

• Paired-comparison method

• None of the answers are correct

Deficiency includes information gathered by the job measure that is irrelevant to job performance

• True

• False

Contamination includes information that includes actual job performance (but not job performance measure)

• True

• False