GLIT Red/Exceptions Quiz

If Blue Prism provides an Auto credit for a GLIT claim, which rag status will that be?

• Red

• Green

• Amber

Why would Blue Prism provide a score of 'Red with no credit' for a GLIT claim? Select all that apply

• Previous claims

• value of order

• Cash account

• Low value

True or False, You need to check CAM notes to confirm if more UPI's have been submitted as GLITs separately.

• True

• False

What do you need to check when investigation a claim? select all that apply

• Check if the customer has a new or existing account

• Is it their first order?

• Does the customer have previous claims

• Is it more than 1 order?

What other information can you use If you cant find a carrier barcode on the chasing delivery screen.

• Parcel UPI

• Item number

• CRM reference number

If you are unable to check the delivery status on ERIN/RM, what other system can you use? Select all that apply

• Connect

• CAM

• There are multiple systems to check such as Tuffnels, Track & Trace etc that can be found on Knowledge

if white goods has been delivered at 00:00 (midnight) and the customer calls in to raise a GLIT claim due to receiving a notification, what should you advise the customer?

• Raise a GLIT cliam for the customer

• Advise the customer to allow more time

• Request a return and replacement for the customer