GLIT Red/Exceptions Quiz
Quiz
•
Other
•
Professional Development
•
Medium

TVG Design
Used 4+ times
FREE Resource
Enhance your content
7 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If Blue Prism provides an Auto credit for a GLIT claim, which rag status will that be?
Red
Green
Amber
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Why would Blue Prism provide a score of 'Red with no credit' for a GLIT claim? Select all that apply
Previous claims
value of order
Cash account
Low value
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False, You need to check CAM notes to confirm if more UPI's have been submitted as GLITs separately.
True
False
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What do you need to check when investigation a claim? select all that apply
Check if the customer has a new or existing account
Is it their first order?
Does the customer have previous claims
Is it more than 1 order?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What other information can you use If you cant find a carrier barcode on the chasing delivery screen.
Parcel UPI
Item number
CRM reference number
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If you are unable to check the delivery status on ERIN/RM, what other system can you use? Select all that apply
Connect
CAM
There are multiple systems to check such as Tuffnels, Track & Trace etc that can be found on Knowledge
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
if white goods has been delivered at 00:00 (midnight) and the customer calls in to raise a GLIT claim due to receiving a notification, what should you advise the customer?
Raise a GLIT cliam for the customer
Advise the customer to allow more time
Request a return and replacement for the customer
Similar Resources on Wayground
10 questions
18.10.2023- Financial Statements
Quiz
•
Professional Development
10 questions
Radio Voice Procedure
Quiz
•
Professional Development
10 questions
SKT - 13th March
Quiz
•
Professional Development
10 questions
E6F Unit 7 - Conflict Resolution
Quiz
•
Professional Development
12 questions
MAKING SUGGESTIONS
Quiz
•
10th Grade - Professi...
10 questions
HFM Manual Pre&Post Test
Quiz
•
Professional Development
6 questions
WoF Quizz
Quiz
•
2nd Grade - Professio...
10 questions
COCA Innovation
Quiz
•
Professional Development
Popular Resources on Wayground
20 questions
Brand Labels
Quiz
•
5th - 12th Grade
10 questions
Ice Breaker Trivia: Food from Around the World
Quiz
•
3rd - 12th Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
20 questions
ELA Advisory Review
Quiz
•
7th Grade
15 questions
Subtracting Integers
Quiz
•
7th Grade
22 questions
Adding Integers
Quiz
•
6th Grade
10 questions
Multiplication and Division Unknowns
Quiz
•
3rd Grade
10 questions
Exploring Digital Citizenship Essentials
Interactive video
•
6th - 10th Grade