Which of the following best describes an information system?

• A. A coordinated group of parts used to store and process data

• B. A coordinated group of parts used to gather, store, and process data as well as to deliver knowledge, information, and digital goods

• C. A coordinated group of parts used to process and deliver digital goods

• D. A coordinated group of parts used to gather and store data only

What does the term system software refer to?

• A. Computer programs that control the fundamental computing functions

• B. Computer programs used for word processing and spreadsheet creation

• C. Computer programs used for graphic design and video editing

• D. Computer programs used for internet browsing and email communication

Which of the following is an example of automation being used in hotels?

• A. Automating the hotel's marketing campaigns

• B. Automating the hotel's room cleaning services

• C. Automating the hotel's baggage transportation, security, room service, and restaurant waiting operations

• D. Automating the hotel's financial reporting

What is the benefit of using a chatbot that can converse in multiple languages?

• A. Providing a more comprehensive customer service experience

• B. Decreasing customer satisfaction

• C. Limiting customer engagement

• D. Reducing the hotel's expenses

What is a potential risk that hotels face with regards to technology?

• A. Increased profitability

• B. Increased customer satisfaction

• C. Increased operational efficiency

• D. Cybersecurity issues ranging from data loss to more malevolent threats such as phishing and ransomware

What is the benefit of self-service technology in hotels?

• A. It allows guests to depend on front desk staff for all services

• B. It increases operational costs for the hotel

• C. It helps guests to manage their check-in and check-out process independently

• D. It decreases the speed of the check-in and check-out process

What is the role of revenue managers in hotels?

• A. To manage the hotel's marketing campaigns

• B. To manage the hotel's room cleaning services

• C. To forecast demand and set room rates to optimize the hotel's income

• D. To manage the hotel's baggage transportation and security operations

What does the internet of things (IoT) allow hotel guests to do?

• A. Use their smart devices to control the lights, speakers, and other electronics in their rooms

• B. Use their smart devices to access the hotel's financial reports

• C. Use their smart devices to book a room

• D. Use their smart devices to control the hotel's security systems

What is a database?

• A. A collection of unstructured information or data that is often saved electronically on a computer system

• B. A collection of structured information or data that is often saved electronically on a computer system

• C. A collection of physical documents stored in a filing cabinet

• D. A collection of software programs used for data processing

What is SQL?

• A. A programming language used for graphic design and video editing

• B. A programming language used for internet browsing and email communication

• C. A programming language used for word processing and spreadsheet creation

• D. A programming language used by the vast majority of relational databases to query, manage, and define data, as well as to provide access control.