When adding a Variable to a Catalog Item,what doesthe Order Field determine?

The Order field Establishes the display order of the variables.Variables are listed by ascending Order values.

The Order Field sets the availability of the variable item by graying the item if it is notavailable to be ordered.

The Order field displays a fullfillment priority value by calculating and presenting an expected delivery date.

The Order field value is used to display the variable by price.The order is more expensive to less expensive.

What is an Access Control defined and applied to?

Specific user on a configuration item.

Whicj of the following statements is true when using the slushbucket (also known as the List Collector)to design a form or list?

When a field is moved from the Selected column to the Available column, the field is removed from the form.

The Available column is a list of al of the fields that are currently displayed on the existing form.

If the field name appears is a bold font alter being moved to the Selected column, the field is a reference field.

To exactly position fields on the form, use the Left and Right buttons

The Company Requests workflow is a workflow running against the Request Item [sc_req_item] table. What are the ways the workflow can be attached to specific requests?

Manually on the Catalog Item form, automatically based on conditions, or automatically if there are no other workflows attached.

Windows can only be attached to specific requests automatically based on conditions.

Manually on the Catalog Item form, only manually based on conditions, or only manually if there are no other workflows attached.

Workflows can only be attached to specific requests manually on the Catlog Item form.

Which one statement correctly describes Access Control rule evaluation?

If a row level rule and a field level rule exist,both rules must be true before an operation is allowed

Rules are evaluated using roles.Th role with the most permissions evaluates the rules first.

Rules are evaluated from the general to the specific,so a table rule must be active to continue.

If more than one rule applies to a row,the older rule is evaluated first.

Which one of the following statements describes the purpose of an Upadate Set?

An update set is a group of coustomizations that is moved from Production to development.

By default,an Update Set includes coustomizations,Bussiness Rules and homepages.

By default,the changes included in an Update Set are visible only in the instance to which they are applied.

An Update Set allows administrators to group a series changes into a named set and then move this set as a unit to other systems

When running Transform an Imported set,how does the ServiceNow system handle the data being imported?

The Transform map acts as a staging area for records imported from a data source.

Records are ignored when the data in the instance matches the data being imported.

Records are overwritten when the data in the instance matches the data being imported.

The Import Set Table allows you to define destinations for imported data on ServiceNow tables.

What is Single Sign-on(SSO)?

A type of Integration that enables a user to log in once and pain access to the resources a multiple software systems without being prompted to log in again

A process that grits access to third-partry software that allows ServiceNow to write outside databases.

A ServiceNow application that maintains,stores and validates passwords for access to ServiceNow applications.

A type of ServiceNow release that updates existing ServiceNow instance.

What are two of the settings that can be made in the contextual Security Manager?

Ability to disable applications and to set the maximum notification size.

Ability to change rlease dates and manage group personnel.

Ability to change release dates and restrict automatic messages.

Ability to set the maximumattachment size and specify the attachment file types.

What are the main components of the ServiceNow graphical user interface?

Appplication Navigator,Banner,Power Edge, and Content Frame

Application Navigator,News Content frame,ListPane, and Information Structure

Navigation Bar, Report Gauge Frame, Power Bar, and News Content Block

Application List, Report Gauge Frame, Power Bar, and Details Pane

In a typical SewviceNow instance, what types of users are in the system? Choose one list that orders from 1=most seats to 4=least amount of seats.

1) System Administrator 2) Delegated Administrator 3) ITIL user 4) ESS user

1) System Administrator 2) ITIL user 3) Delegated Administrator 4) ESS user

1) ESS user 2) Delegated Administrator 3) ITIL user 4) System Administrator

1) ESS user 2) ITIL user 3) Delegated Administrator 4) System Administrator

What is the organising structure used in Knowledge Base to organise articles?

Within the Knowledge Base tonic, aticles are organised into categories.

Within the Knowledge Base, articles are organised by the incident that they are attached to.

Within the Knowledge Base Application, me Articles module organizes articles by author.

Within the Knowledge Base topic, aticles are organised alphabetically for every week of the month.

Because a homepage is dynamically generated, which of the following is a way to influence performance?

Set Refresh to off or to longer time increment.

Rearrange the homepage to place all gauges at the top of the page.

Add more gauges to the homepage so that the data is reused between the gauges.

Rearrange the homepage to place all gauges at the bottom of the page.

What is the primary purpose of the Impersonate feature?

To act as a different user for testing purpose

To check what role is given to a specific user

To check password strength of another user.

To check if a UI Policy applies to a Business Rule

Which one of the following includes a quock way an approval manager can approve a Service Catalog request?

On the Request Item form, select Approve from the Request field drop-down list

In the Requests list, right-click the REQ Number and select Approve Request.

In the Catalog Tasks list, right-click the TASK Number and select Approve.

In the Catalog Tasks Form, select Approve from the State field drop-down list.

Which one of the following statements describes the purpose of a Service Catalog workflow?

The Service Catalog workflow generates three basic components: item variable types, tasks, and approvals.

The Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to define users or groups.

The Service Catalog workflow generates three basic components: item variable types, tasks, and notifications..

Although a Service Catalog workflow canot send notifications, the workflow drives complex fulfillment processes.

Which of the following is a list of what the Service Catalog contains?

Record Producers, Order Guides, and Catalog Items

Order Guides, Catalog Items, and Interceptors

Catalog Items, Asset Contracts, Task Surveys

Order Guides, Exchange Rates, Calenders

Within a form, which of these methods can be used to view the dictonary settings for a fields?

Right-click on the field label and select Personalise>Dictonary

Double-click on the field label

Right-click on the form header and select Personalise>Form Layout

Right-click on the reference icon and select Personalise>Dictonary

In an incident form, which one of the following is an example of a UI Policy

Make the Priority field read-only

Making the background color of the Development instance diffe4rent from the production instance makes it easily recognizable. Which one of the following is a correct list of steps to customize the background of the Header bar?

Rightmost portion of the page header and browser title > type in color code > save > refresh page

Banner and list caption background color > drag new color into banner > Save

Rightmost portion of the page header and browser tide > type in color code > save

Banner and Ist caption background color > save > refresh page

New records, new groups, and modified configuration items(Cis): what do they have in common?

They are included in an update set.

They do not have anything in common.

They are not captured in an Update Set

In the Application Navigator, how is the list of applications determined?

The list of applications is but according to the role(s) that have been assigned to the user.

The list of applicants is determined by the Service Level Agreements (SLAs)

Every user aI the applications and uses filtering to End and access applications.

The department manager assigns applications to each user in the department.

Why the Business Service Management (BSM) map is displays for a configuration item, where is the configuration item located in the maps?

The configuration item is at the top of a pyramid structure,showing all the configuration items affected by it.

The configuration item is at the bottom of the flow chart structure, and all the configuration items that feed data to the configuration item are shown above.

The configuration item is at the ton of a flowchart structure, and all the configuration items that feed data to the configuration item are shown below.

The configuration item is in the centre of the map,with upstream configuration items and downstream configuration items displayed.

Which one of the following is an accurate list of changes that are captured in an update set?

Changes made to:tables,forms,Business rules, and data records

Changes made to:tables,forms,views, and fields

Changes made to:tables,forms,schedules, and client scripts

Changes made to:tables,forms,groups, and configuration items

When does the Submit button appear on a form?

When changing the reference field in an existing record.

When updating an existing record.

What is a workflow primarily used for?

To automate a sequence of activities

When a user coustomize a home page,the system makes a copy of the homepage and …....?

Adds a "My" prefix to the homepage name

Renames me homepage with the name of the user.

Which of the following is an example of a one-to-many table relation ship?

The Task table[Task] assigned to field references the User table {sys_user}

User table [sys_user] reference the task table[Task] assigned to field

Incident table [Incident] opened field refernces the calender table [sys_calendar]

The Incident[Incident] table references al table with open tasks

What is an Update Set used for?

To apply changes that have been checked and verified in another instance

To apply resources to hardware resources

To determine relationships between Import Set Tables and existing ServiceNow tables

What is the Retroactive Start field within an SLA Definition record used for?

Allowa the SLAs to set its start time to a specific day/time field from an earlier event

Allows new SLAs to be associated with existing tickets

Prevents users from creating tickets with a date in the past

There is no Retroactive Start field

What is the industry term used to describe the computing platform and solution and solution stack that supports the delivery of web applications?

Open Database Connectivity(ODBC)

Simple Object Access Protocol (SOAP)

Which of the following statement describe the purpose of an Order Guide?

Order Guides provide me ability to order multiple, related items as one request.

Order Guides restrict the number of items in an order to only one item per request .

Order Guides provide a list of guidelines for Admiinistrators on how to set up item variablews.

Order Guides take the user directly to the checkout prompting for information .

How is Coalesce used in important sets?

Using Coalesce, Import Sets may update existing records in a destination production table

Coalesce is a method to merge multiple Transform Maps before the load data step in the important process .

Using Coalesce, the Import Set application does match source values to currently existing target values, a new record is inserted.

If multiple fields are set to coalesce, then only the first coalesce value is used to match an existing record.

Which statement is true for a user who belongs to more than one group?

When a user is a member of multiple groups, the group with the most permissions ha sprecedence over all other groups.

When a user is a member of multiple groups, each group grants permission to the user.

When designed as a delegate, a user must belong to the same department as the user who is not available.

When designated as a delegate, a user cannot belong to the same group as the user who is not available.

Which one of the following phrases completes the statemen: "The purpose of a Transform Map is to ….?"

Determine the relationship between fields displaying in an Import set Table to the fields in an existing ServiceNow table.

Creates a set of new tables before any data is imported during the load data process.

It adds a "dummy" record to allign fieldin a table before an Adminstrator runs Transform.

Encrypt data within the instance for higher security.

AdministrationServiceNow

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Professional Development

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60 questions

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MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following can be performed by inbound email actions?

Create or update task records

Send an email when a task record changes

Create a new table

Send scheduled reports

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What process does the Knowledge Base manage?

Ordering and billing cycle initiated when items are purchased using the Service Catalog

Weekly and Monthly Operations reports done on archived and current data

Document review cycle,which includes submission, feedback from Subject Matter Experts (SMEs), and publishing

System asset reassignment accomplished as the real-time tracking of hardware and software asserts

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

In Service Catalog, when a user order several items (for example, a desktop computer, keyboard, and mouse), the types of numbers generated to track the order are REQ, RITM, and….?

Procurement Grown number

BSM Map number

Fulfillment Task number

Catalog Task number

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which one of the following statements is true for System Administrators who are deleted tables?

Deleting a table does other associated elements like views and gauges. These elements must be deleted seperately.

Only tables beginning with a ''u_'' can be permanently deleted.

Deleting an out of box system table permanently deletes it from use by all instances at a customer site.

An ESS user can delete any configuration item that is referenced by the problem table,saving you time

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which one of the following statements is true characterstic for workflows in Service Catalog?

The Start and End activities in workflows can be changed.

Workflows can have multiple round of Approval actions.

Workflows can have a maximum of five rounds of Approval actions.

Only one rollback activity is allowed in a workflow.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What does the acronym RITM stand for?

Request Infrastructure Task Module.

Record Integration Task Manager.

Requested Item.

Requested Top requests Module.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is a sys_id?

Unique identifier used to call server scripts.

Unique Identifier used in routing data to a data-centre.

A unique value that is used in reporting.

Unique Identifier That is asssigned to every table record

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AdministrationServiceNow

Which of the following can be performed by inbound email actions?

What process does the Knowledge Base manage?

In Service Catalog, when a user order several items (for example, a desktop computer, keyboard, and mouse), the types of numbers generated to track the order are REQ, RITM, and….?

Which one of the following statements is true for System Administrators who are deleted tables?

Which one of the following statements is true characterstic for workflows in Service Catalog?

What does the acronym RITM stand for?

What is a sys_id?

An Acess Control is a feature of what type of security methodology?

When adding a Variable to a Catalog Item,what doesthe Order Field determine?

What is an Access Control defined and applied to?

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