AdministrationServiceNow

AdministrationServiceNow

Professional Development

60 Qs

quiz-placeholder

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AdministrationServiceNow

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Assessment

Quiz

Business

Professional Development

Hard

Created by

rohini datla

Used 1+ times

FREE Resource

60 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following can be performed by inbound email actions?
Create or update task records
Send an email when a task record changes
Create a new table
Send scheduled reports

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What process does the Knowledge Base manage?
Ordering and billing cycle initiated when items are purchased using the Service Catalog
Weekly and Monthly Operations reports done on archived and current data
Document review cycle,which includes submission, feedback from Subject Matter Experts (SMEs), and publishing
System asset reassignment accomplished as the real-time tracking of hardware and software asserts

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

In Service Catalog, when a user order several items (for example, a desktop computer, keyboard, and mouse), the types of numbers generated to track the order are REQ, RITM, and….?
Procurement Grown number
BSM Map number
Fulfillment Task number
Catalog Task number

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which one of the following statements is true for System Administrators who are deleted tables?
Deleting a table does other associated elements like views and gauges. These elements must be deleted seperately.
Only tables beginning with a ''u_'' can be permanently deleted.
Deleting an out of box system table permanently deletes it from use by all instances at a customer site.
An ESS user can delete any configuration item that is referenced by the problem table,saving you time

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which one of the following statements is true characterstic for workflows in Service Catalog?
The Start and End activities in workflows can be changed.
Workflows can have multiple round of Approval actions.
Workflows can have a maximum of five rounds of Approval actions.
Only one rollback activity is allowed in a workflow.

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What does the acronym RITM stand for?
Request Infrastructure Task Module.
Record Integration Task Manager.
Requested Item.
Requested Top requests Module.

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is a sys_id?
Unique identifier used to call server scripts.
Unique Identifier used in routing data to a data-centre.
A unique value that is used in reporting.
Unique Identifier That is asssigned to every table record

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