GWEP Level 5 Middle Assessment

Which phrase is the best way to ask for clarification during a team meeting?

• "Could you please repeat?"

• "I'm not sure what you're saying."

• "That doesn't make sense."

• "Why are you saying that?"

Which phrase is the most polite way to refuse an offer from a colleague?

• "No, I don't want it."

• "Thank you, but I'm afraid I can't

• "I don't need it."

• "I don't like it."

Which phrase is the best way to give praise to a team member who did a great job on a project?

• "That was okay."

• "That was good enough."

• "That was fantastic!"

• "That was terrible."

Which phrase is the best way to explain a misunderstanding to a team member?

• "I think there has been a misunderstanding, let me explain first."

• "I don't understand what you're saying."

• "I don't have time for this."

• "I don't care."

Which phrase is the best way to take a message over the phone?

• "Hold on a minute."

• "What do you want?"

• "How can I help you?"

• "I'm too busy."

Which phrase is the best way to greet a student who enters your office?

• "What do you want?"

• "Hi, what can I do for you?"

• "I don't have time for you."

• "Leave me alone."

Which phrase is the best way to clarify the process for a student who needs to register for a course?

• "I don't know what you're talking about."

• "I'm too busy right now."

• "You need to go somewhere else for that."

• "Here is the process you need to follow."

Which phrase is the best way to give directions to a student who is trying to find a specific room on campus?

• "Figure it out yourself."

• "I don't have time to help you."

• "Of course, you need to take the stairs to the second floor and turn left. The room will be on your right-hand side."

• "I'm not sure."

Which phrase is the best way to respond to a student who complains about a grade?

• "It's not my problem."

• "Sorry, but there's nothing I can do."

• "Let's talk about why you received this grade."

• "Just deal with it."

Which phrase is the best way to explain a task to a new team member?

• "It's too complicated. I'll do it myself."

• "Just figure it out as you go along."

• "Let me explain how to do it."

• "I don't have time for this."