Module 4 Financial Planning

Module 4 Financial Planning

12th Grade

47 Qs

quiz-placeholder

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Module 4 Financial Planning

Module 4 Financial Planning

Assessment

Quiz

Business

12th Grade

Hard

Created by

Andrea Little

Used 8+ times

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47 questions

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1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which would most likely be the cause of customer complaints?

product quality
extended hours
price reductions
institutional ads

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Salespeople who are well informed about the brands, sizes, and styles of goods that their business offers can easily answer which customer question?

"What time does the business open?"
"What is the business’s return policy?"
"What type of credit does the business offer?"
"What type of merchandise does the business carry?"

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

In the modern business world, a growing number of interactions between businesses and customers are taking place:

in stores.
on the phone.
through the mail.
over the Internet.

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Employees can usually provide good customer service by considering the customers’:

appearance.
habits.
needs.
wages.

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Kemper Corporation continually updates the firewalls on its website to protect its customers’ personal information from theft. Kemper’s actions help build trust with its customers in relation to:

online security.
physical safety.
calculation errors.
product tampering.

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What staff are responsible for displaying a customer-service mindset?

those with unintentional customer contact
those with direct customer contact
staff management
all staff

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

One action that an ethical business can take to help build the long-term trust and loyalty of its customers is to:

send daily opt-in e-mail messages to customers.
implement a comprehensive customer privacy policy.
sell its customer list to third parties without permission.
maintain detailed information about customers’ transactions.

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