
Module 4 Financial Planning
Authored by Andrea Little
Business
12th Grade
Used 8+ times

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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Which would most likely be the cause of customer complaints?
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Salespeople who are well informed about the brands, sizes, and styles of goods that their business offers can easily answer which customer question?
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
In the modern business world, a growing number of interactions between businesses and customers are taking place:
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Employees can usually provide good customer service by considering the customers’:
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Kemper Corporation continually updates the firewalls on its website to protect its customers’ personal information from theft. Kemper’s actions help build trust with its customers in relation to:
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What staff are responsible for displaying a customer-service mindset?
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
One action that an ethical business can take to help build the long-term trust and loyalty of its customers is to:
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